Hannah Martinko

• Coordinated wedding logistics with vendors and clients to ensure seamless execution of events.
• Developed detailed timelines and checklists to enhance organization for each wedding.
• Managed venue setup, aligning arrangements with client visions and preferences.
• Communicated with couples to identify and address unique wedding needs.
• Facilitated rehearsal meetings, guiding couples through event flow effectively.
• Resolved on-site issues promptly to maintain schedules and uphold client satisfaction.
• Attended client meetings to discuss visions and provide actionable planning advice.
• Coordinated with service providers including caterers, florists, musicians, and photographers to ensure successful events.

• Facilitated contract management and invoicing for pool rentals, enhancing client satisfaction and operational efficiency at Moorhead Recreation Center.
• Coordinated scheduling and instructional strategies for public and private swim lessons, ensuring quality education and participant satisfaction.
• Developed and implemented engaging recreational programs for diverse community groups.
• Coordinated schedules and activities, ensuring efficient resource allocation across facilities.
• Developed onboarding checklists for incoming staff to streamline integration.
• Analyzed program effectiveness, presenting recommendations for strategic improvements to leadership team.
• Recruited, trained and mentored new staff on best practices in recreation management and customer service.

• Managed aquatic staff and implemented training programs aimed at improving team effectiveness.
• Oversaw facility and pool water maintenance operations to uphold safety standards and regulatory compliance.
• Version 3 – Specificity: Designed detailed schedules to strategically align staffing resources with operational demands.
• Designed and implemented aquatics programs to enhance community engagement.
• Developed and executed training programs in water rescue and CPR, enhancing lifeguard readiness and safety standards.
• Cultivated professional communication channels with the public to address inquiries efficiently.

• Coordinated event setup and audio-visual systems to enhance attendee experience and operational efficiency.
• Maintained detailed records of event rental space payments to support effective financial management.
• Executed sales of facility passes and coordinated program enrollments through Rectrac software to streamline operations.
• Delivered stellar customer service through professional public communication and phone etiquette.
• Expertly managed cash handling to ensure precise transactions.

• Supervised daily operations of pool facilities, ensuring adherence to safety protocols and regulations.
• Trained and mentored junior lifeguards, enhancing team effectiveness and response readiness.
• Developed and implemented emergency response plans, improving incident management procedures.
• Conducted regular safety drills, reinforcing preparedness among staff and patrons.

Perusing a bachelors in Hospitality Management