Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Hannah Marvin

Fulton,NY

Summary

Proven leader in fast-paced environments, exemplified by a successful tenure at Wendy's where I enhanced team performance and customer satisfaction. Skilled in safe food handling and clear communication, I consistently uphold company standards and health code compliance, driving operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

Dunkin
Oswego , NY
01.2024 - Current
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Resolved customer complaints in a professional manner.

Shift Manager

Wendy's
Fulton , NY
06.2021 - 05.2023
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.

Crew Member

Lakeview Lanes
Fulton , NY
06.2019 - 06.2021
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.

Education

Associate of Science - Medical Imaging

Cayuga Community College
Fulton, NY
05-2025

High School Diploma -

G Ray Bodley High School
Fulton, NY
06-2022

Skills

  • Clear communication
  • Company standards
  • Team contributions
  • Safe food handling
  • Product knowledge
  • Safety
  • Health code compliance
  • Online learning
  • College-level instruction
  • Professionalism

Certification

  • ServSafe

References

References available upon request.

Timeline

Crew Member

Dunkin
01.2024 - Current

Shift Manager

Wendy's
06.2021 - 05.2023

Crew Member

Lakeview Lanes
06.2019 - 06.2021

Associate of Science - Medical Imaging

Cayuga Community College

High School Diploma -

G Ray Bodley High School

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Hannah Marvin