Overview
Work History
Education
Skills
Timeline

Hannah Massey

Byron,GA

Overview

8
8
years of professional experience

Work History

Nanny

Self Employed Services
04.2023 - Current
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Teacher

Foundation Academy Daycare
02.2023 - 04.2023
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.

Sales Lead

Old Navy
01.2022 - 01.2023
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.

Sales Lead Manager

American Eagle Outfitters, Inc
10.2021 - 12.2021
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Produced Number reports per week to analyze performance against team goals.
  • Effectively presented information to customers and responded to questions.
  • Attended weekly meetings to discuss and optimize strategies.

Sales Associate

Old Navy
02.2021 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Barista Trainer

Starbucks
08.2018 - 02.2021
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Taught proper procedures and strategies for success to new employees.
  • Customized training strategies based on individual barista knowledge, experience and strengths.

Sales Associate

Old Navy
03.2018 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Banana Republic
11.2017 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

House Cleaner

Self Employed Services
05.2017 - 10.2017
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Cashier

Brookshires Food Store
07.2015 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Certificate - Phlebotomy

Health Tech of Georgia , Warner Robins, GA
01.2019

Highschool Diploma -

Watson Homeschooling , Trenton
06.2017

Skills

  • Child Supervision
  • Light Housekeeping
  • Educational Support
  • Friendly
  • Customer Service
  • Payment Processing
  • Problem-Solving
  • Independent Judgement

Timeline

Nanny - Self Employed Services
04.2023 - Current
Teacher - Foundation Academy Daycare
02.2023 - 04.2023
Sales Lead - Old Navy
01.2022 - 01.2023
Sales Lead Manager - American Eagle Outfitters, Inc
10.2021 - 12.2021
Sales Associate - Old Navy
02.2021 - 10.2021
Barista Trainer - Starbucks
08.2018 - 02.2021
Sales Associate - Old Navy
03.2018 - 07.2018
Sales Associate - Banana Republic
11.2017 - 03.2018
House Cleaner - Self Employed Services
05.2017 - 10.2017
Cashier - Brookshires Food Store
07.2015 - 06.2017
Health Tech of Georgia - Certificate , Phlebotomy
Watson Homeschooling - Highschool Diploma ,

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Hannah Massey