Hannah Massey
Byron,GA
Overview
8
8
years of professional experience
Work History
Nanny
Self Employed Services
Warner Robins, GA
04.2023 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Teacher
Foundation Academy Daycare
Warner Robins, GA
02.2023 - 04.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Sales Lead
Old Navy
Warner Robins, GA
01.2022 - 01.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
Sales Lead Manager
American Eagle Outfitters, Inc
Centerville, GA
10.2021 - 12.2021
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Produced Number reports per week to analyze performance against team goals.
- Effectively presented information to customers and responded to questions.
- Attended weekly meetings to discuss and optimize strategies.
Sales Associate
Old Navy
Warner Robins, GA
02.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Barista Trainer
Starbucks
Warner Robins, GA
08.2018 - 02.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience and strengths.
Sales Associate
Old Navy
Warner Robins
03.2018 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Banana Republic
Allen, TX
11.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
House Cleaner
Self Employed Services
Rowlett, TX
05.2017 - 10.2017
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Cashier
Brookshires Food Store
Anna, TX
07.2015 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Certificate - Phlebotomy
01.2019
Highschool Diploma -
06.2017
Skills
- Child Supervision
- Light Housekeeping
- Educational Support
- Friendly
- Customer Service
- Payment Processing
- Problem-Solving
- Independent Judgement
Timeline
Nanny - Self Employed Services
04.2023 - Current
Teacher - Foundation Academy Daycare
02.2023 - 04.2023
Sales Lead - Old Navy
01.2022 - 01.2023
Sales Lead Manager - American Eagle Outfitters, Inc
10.2021 - 12.2021
Sales Associate - Old Navy
02.2021 - 10.2021
Barista Trainer - Starbucks
08.2018 - 02.2021
Sales Associate - Old Navy
03.2018 - 07.2018
Sales Associate - Banana Republic
11.2017 - 03.2018
House Cleaner - Self Employed Services
05.2017 - 10.2017
Cashier - Brookshires Food Store
07.2015 - 06.2017
Health Tech of Georgia - Certificate , Phlebotomy
Watson Homeschooling - Highschool Diploma ,