Hannah Mathers

-Managed all wholesale/locksmith/small integrator accounts across the DFW Metroplex as well as traveling into east and west Texas.

-In charge of our MSC's, the term for our best locksmith partners. Assisted with project management, bids, special pricing, and training.

-Oversaw the Medeco Business Development training program for my region.

-Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.

-Consultative salesperson who is efficient in partnering with customers to find the best solution.

-Proficient in Salesforce

• Provided extensive support in sales, technical and business areas to key accounts
• Managed book of business worth $5 million across 50 accounts
• Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms
• Motivated team members to meet and exceed sales targets
• Built strong client relationships and provided high value-adding services
• Built and strengthened long-lasting client relationships based on creating effective solutions, leveraging the Supply Chain from MFG to End User, negotiating price contracts and customer centric terms
• Provide all sales aspects including technical and core business needs to key accounts

• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Managed customer relations and customer service through daily communication and interaction
• Educated customers on promotions to enhance sales
• Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
• Provided primary customer support to internal and external customers in fast-paced environment
• Delivered superior client services, fostering strong rapport, retention and satisfaction
• Trained staff on operating procedures and company services