Hannah McAfee
Lithonia,Georgia
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Consumer Operations Manager
Penske Truck Leasing
09.2019 - Current
- Manage dispatching on hiking inventory and PM's
- Recover sister city inventory
- Maintain positive VOC reports
- Balance hiking cost efficiency, Overtime, and on-time reservations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
Assistant Rental Manager
Penske Truck Leasing
10.2018 - 01.2020
- Manage inventory, service, productivity, and profitability
- Generate new business leads as well as retain existing accounts
- Develop relationships with local and commercial customers to rent trucks
- Balance customer satisfaction in fast-paced and dynamic workspace
Project Coordinator's Assistant
Humble Hustlr
01.2019 - 10.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Service Administrator
Penske Truck Leasing
01.2019 - 09.2019
- Invoicing
- Prioritize and schedule vehicle maintenance services as well as update vendor status reports
- Provide customer service and problem resolution
Store Manager
Chick-Fil-A
04.2012 - 10.2018
- Handle inbound and outbound monthly/weekly inventory
- Generate new business leads and maintain existing customer relationships
- Hire and train new talent
Education
Bachelors of Mass Communications -
Georgia State University
Atlanta, GA05.2017
Skills
- Hike-Net
- Service-Net
- Rental-Net
- Penske hired training certified
- AS400
- Draiver
- Excel
- Power Point
- Outlook
Customer Service
Operations Management
Problem-Solving
Staff Training
Inventory Management
Project Management
MS Office
Certification
- Project Management Professional (PMP)-current; completion date- February 2025
Timeline
Consumer Operations Manager
Penske Truck Leasing
09.2019 - Current
Project Coordinator's Assistant
Humble Hustlr
01.2019 - 10.2019
Service Administrator
Penske Truck Leasing
01.2019 - 09.2019
Assistant Rental Manager
Penske Truck Leasing
10.2018 - 01.2020
Store Manager
Chick-Fil-A
04.2012 - 10.2018
Bachelors of Mass Communications -
Georgia State University
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