Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannah Stephanie Hicks

Raleigh,NC

Summary

Results-driven and knowledgeable Loss Prevention professional with valued experience in theft detection. Possess Comprehensive knowledge of surveillance techniques and security systems. Demonstrated ability to work collaboratively with store management to create safer shopping experiences. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Asset Protection Investigator

Walmart
Roxboro, NC
10.2020 - 04.2024
  • Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
  • Inspected stores regularly to ensure compliance with established policies and procedures related to asset protection.
  • Provided guidance on appropriate responses when dealing with confrontational situations involving customers or personnel.
  • Maintained accurate documentation of all investigation findings including suspect information, evidence collected.
  • Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
  • Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
  • Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
  • Participated in training sessions for new hires on proper asset protection techniques.
  • Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
  • Conducted investigations into internal and external theft, employee misconduct, and other policy violations.

Cashier

Harris Teeter
Chapel Hill, NC
07.2020 - 08.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Cachier

Doller TreeSan
Sanford, NC
03.2020 - 04.2020
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.

Cashier

Piggly Wiggly Grocery Store
Sanford, NC
01.2020 - 04.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Supervisor

Makutu's Island
Chandler, AZ
07.2017 - 08.2018
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Complied with company policies, objectives and communication goals.

Education

Associate of Arts - Criminal Justice

Central Carolina Community College
Sanford, NC
05-2021

High School Diploma -

Maryvale High School
Phoenix, AZ
05-2014

Skills

  • Loss Prevention
  • Interviewing techniques
  • Security Systems
  • Internal Auditing
  • Evidence collection
  • Asset protection strategies
  • Self Motivation
  • Organizational Skills
  • Problem-Solving
  • Decision-Making
  • Adaptability

Languages

English
Professional
Spanish
Professional

Timeline

Asset Protection Investigator

Walmart
10.2020 - 04.2024

Cashier

Harris Teeter
07.2020 - 08.2020

Cachier

Doller TreeSan
03.2020 - 04.2020

Cashier

Piggly Wiggly Grocery Store
01.2020 - 04.2020

Supervisor

Makutu's Island
07.2017 - 08.2018

Associate of Arts - Criminal Justice

Central Carolina Community College

High School Diploma -

Maryvale High School

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Hannah Stephanie Hicks