HANNAH MENSAH
Dumfries,VA
Summary
Dynamic professional with a proven track record in incident reporting and exceptional teamwork, honed at First Watch Security LLC. and other notable organizations. Excelled in CCTV monitoring and crisis management, enhancing security and customer satisfaction. Skilled in access control management and adept at fostering positive relationships, contributing to a secure and supportive work environment.
Overview
8
8
years of professional experience
Work History
Unarmed Security Officer
First Watch Security LLC.
09.2020 - 02.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Data Entry Clerk
Osudoku Health Center
08.2018 - 05.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative/Cashier
Electricity Company of Ghana, ECG
11.2014 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
University of Cape Coast
Cape Coast 09-2019
Skills
- Report writing
- Incident reporting
- Property patrol
- Crime prevention
- Perimeter security
- Access control management
- Alarm monitoring
- CCTV monitoring
Timeline
Unarmed Security Officer
First Watch Security LLC.
09.2020 - 02.2023
Data Entry Clerk
Osudoku Health Center
08.2018 - 05.2020
Customer Service Representative/Cashier
Electricity Company of Ghana, ECG
11.2014 - 07.2016
High School Diploma -
University of Cape Coast
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