Hannah Menzies
Harrison City,PA
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed across roles at Airy Pines Boarding Kennel, FYE and Bob Evans. Excelled in creating positive customer experiences, enhancing team collaboration, and streamlining operations. Skilled in cash handling and relationship building, consistently achieving customer satisfaction and operational excellence as well as maintaining a clean environment.
Overview
3
3
years of professional experience
Work History
Kennel Worker
Airy Pines Boarding Kennel
08.2021 - 04.2022
- Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
- Organized group play sessions to provide socialization opportunities for compatible dogs in our care.
- Promoted good hygiene in animals by seeing to grooming needs.
- Maintained open lines of communication with pet owners through regular updates on their pets'' well-being during boarding stays.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to State health code guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Restaurant Hostess
Bob Evans
04.2023 - 07.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
Sale Associate
FYE
08.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to effectively build rapport and lasting relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Education
Penn-Trafford Highschool
Harrison City, PA05.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Flexible schedule
- Cleaning techniques
- Cash register operation
- Money handling
- Cash handling
- Expert in Music and Videogames
Hobbies
I like to create artwork while listening to music and when I have free time play a few video games.
Timeline
Sale Associate
FYE
08.2023 - Current
Restaurant Hostess
Bob Evans
04.2023 - 07.2023
Kennel Worker
Airy Pines Boarding Kennel
08.2021 - 04.2022
Penn-Trafford Highschool
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