Celeste Cano
Dallas,TX
Summary
Professional animal care specialist with strong background in animal handling, feeding, and maintaining clean and safe environments. Known for reliability and effective teamwork, adapting readily to changing needs and priorities. Skilled in monitoring animal health, administering medications, and providing compassionate care. Focused on achieving tangible results and enhancing well-being of animals in every role.
Overview
6
6
years of professional experience
Work History
Kennel Worker
Temple Veterinary Hospital
Temple, TX
07.2023 - 01.2025
- Provided daily care for animals, ensuring health and well-being through proper feeding and sanitation practices.
- Maintained cleanliness of kennel facilities, adhering to safety and hygiene standards for pet welfare.
- Assisted veterinary staff during examinations and treatments, fostering a supportive environment for animals in need.
- Monitored animal behavior and health, reporting any abnormalities to veterinarians promptly.
- Educated pet owners on proper animal care techniques, enhancing client relationships and satisfaction.
- Collaborated with team members to optimize workflow efficiency during peak operational periods.
- Trained new staff on kennel procedures and best practices, promoting consistency in care delivery.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Customer Service Representative
Petco
Temple, TX
01.2023 - 09.2024
- Resolved customer inquiries and complaints efficiently to enhance overall satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring seamless customer experiences.
- Educated customers on pet care products and services, fostering informed purchasing decisions.
- Analyzed customer feedback to identify trends and implement enhancements in service procedures.
- Developed promotional strategies for pet care products, increasing customer engagement during events.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Manager
Hibbet Sports
Temple, TX
01.2022 - 10.2023
- Led team in achieving sales goals through effective training and motivation strategies.
- Enhanced customer experience by implementing streamlined inventory management procedures.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
Footaction
Mesquite, TX
06.2019 - 07.2020
- I use to work as a sales associate always working with customers making sure they were ok and if they needed any help I was always there.
Education
High school diploma -
Mesquite High School
Mesquite, TX05.2020
Skills
- Cash Handling
- Retail Sales
- Sales
- Bilingual
- Customer Service
- Organizational Skills
- Upselling
- Cashiering
- Guest Services
- Negotiation
- Patience and perseverance
- Animal handling expertise
- Interactive communication skills
- Record keeping
- Non-verbal communication
- Teamwork and collaboration
- Animal care
- Customer service
- Customer communication
- Relationship building
Languages
Spanish - Intermediate
Timeline
Kennel Worker
Temple Veterinary Hospital
07.2023 - 01.2025
Customer Service Representative
Petco
01.2023 - 09.2024
Assistant Manager
Hibbet Sports
01.2022 - 10.2023
Sales Associate
Footaction
06.2019 - 07.2020
High school diploma -
Mesquite High School
Additional Information
I work well with others always keep stuff separate from work it’s always professional