Hannah Montbriand
Lake Havasu City,USA
Summary
Highly-motivated And outgoing employee with desire to take on new challenges. Strong work ethic, adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Team Member
Heathers water and ice
Big Bear Lake, AZ
07.2026 - Current
- Served customers by efficiently scooping ice cream flavors and toppings.
- Operated cash registers to process customer purchases accurately and efficiently.
- Handled cash transactions and processed payments with accuracy and care.
- Assisted in inventory management by restocking ice cream and supplies regularly.
- Maintained cleanliness of work area, ensuring a safe environment for customers.
Restaurant Hostess
Fire rock burger and brews
Big Bear Lake, CA
02.2025 - 02.2026
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations and organized seating arrangements efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted with menu recommendations and answered customer inquiries.
- Took customer orders accurately and entered them into the system.
- Assisted servers by communicating guest needs and special requests.
- Delivered food orders promptly to tables while ensuring customer satisfaction.
- Ensured that all orders were correct before leaving the kitchen area.
- Maintained cleanliness and organization of the host station area.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled cash transactions and processed payments accurately.
- Operated POS terminals to input orders, split bills, and calculate totals.
Scooper
Ben and Jerry's
Big Bear, California
01.2022 - 07.2024
- Greeted guests warmly, engaged in discussions about specialty flavors, and addressed allergen concerns to enhance customer experience.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Memorized menu items, identifying allergens to streamline service to customers.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served and scooped ice cream according to customer preferences, following sizing specifications.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Delivered exceptional customer service during high-volume shifts, contributing to a positive dining atmosphere.
- Processed payments accurately on cash register, ensuring correct change was given to patrons for smooth transactions.
Hostess
The Boneyard and grill
Big Bear
03.2023 - 08.2023
- Addressed customer complaints effectively, escalating major issues to manager on duty for resolution.
- Answered phones promptly to record and confirm reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Ensured dining and serving areas met cleanliness standards and were prepared for guest arrival.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Coordinated with servers on table assignments, food availability updates, and customer feedback.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School -
Big Bear High School
Big Bear Lake, CASkills
- Order Taking
- Payment Processing
- Cash Handling
- Phone order processing
- Cash register
- Sanitation Practices
- Safe Food Handling
- Menu Knowledge
- Work Station Organization
- Customer Service
- Teamwork
- Dependable and Responsible
- Friendly and Outgoing
- Communication skills
- Onboarding Support
Timeline
Team Member
Heathers water and ice
07.2026 - Current
Restaurant Hostess
Fire rock burger and brews
02.2025 - 02.2026
Hostess
The Boneyard and grill
03.2023 - 08.2023
Scooper
Ben and Jerry's
01.2022 - 07.2024
High School -
Big Bear High School