Hannah Montbriand
Fire Rock Burgers and Brews
2334 Buckingham Blvd,USA
4
years of professional experience
Highly-motivated and outgoing employee with desire to take on new challenges. Strong worth ethic, adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Hostess/ Food Runner
1 Year- Greeted and seated customers, ensuring prompt service and a welcoming atmosphere.
- Managed waitlists efficiently, optimizing table turnover and customer satisfaction.
- Coordinated with kitchen staff to communicate customer preferences and special requests.
- Assisted in training new hosts on restaurant policies and customer service standards.
- Delivered food and beverages efficiently to guests, ensuring timely service and satisfaction.
- Collaborated with kitchen staff to maintain smooth communication and efficient order flow.
- Assisted in setup and breakdown of dining areas, maintaining cleanliness and organization throughout shifts.
- Trained new team members on food delivery processes and customer service standards.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Implemented process improvements that reduced wait times for guests significantly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Scooper
2 Years 6 Months- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Memorized menu items, identifying allergens to streamline service to customers.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Served and scooped ice cream, following sizing specifications.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments on cash register and counted back bills and change to patrons.
Hostess
5 Months- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phones promptly to record and confirm reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Took beverage orders and served drinks during peak meal times.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma
Expected in Jun 2026
Skills
Processed payments efficiently.
Memorized menu items for accurate order taking.
Handled cash transactions with precision.
Maintained cleanliness and sanitation standards.
Took orders accurately and promptly.
Exhibited friendliness and approachability.
Organized work station for optimal efficiency.
Demonstrated dependability and responsibility.
Practiced safe food handling procedures.
Managed telephone orders effectively.
Provided excellent customer service.
Collaborated with team members to achieve goals.
Operated cash register accurately.
Timeline
Hostess/ Food Runner
Fire Rock Burgers and Brews
02.2025 - 02.2026Read More
Hostess
The Boneyard and grill
03.2023 - 08.2023Read More
Scooper
Ben and Jerry's
01.2022 - 07.2024Read More
Big Bear High School
High School Diploma
Read More