Hannah Murphy
Tucson,United States
Summary
Dynamic service professional with a proven track record at Longhorn Steakhouse, excelling in exceptional customer service and team collaboration. Recognized for mentoring junior staff and enhancing guest experiences through attentive service and effective communication. Committed to continual improvement and adept at managing high-pressure situations while anticipating customer needs.
Overview
10
10
years of professional experience
Work History
Service Proffesional/Server
Longhorn Steakhouse
09.2021 - Current
- Worked closely with management by helping to coordinate daily floor operations and ensuring that all staff followed service standards.
- Assisted management with conflict resolution, team communication, and handling high-pressure situations.
- Provided leadership on the floor by supporting coworkers, helping to delegate responsibilities, and keeping service running smoothly.
- Passionate about learning and committed to continual improvement.
- Mentored junior staff, fostering a collaborative and productive work environment.
- Delivered excellent service while balancing team responsibility.
Server
BJ's Restaurant & Brewhouse
05.2017 - 12.2020
- Quickly advanced through multiple positions due to strong performance, and adaptability.
- Delivered exceptional customer service, fostering positive dining experiences and repeat business.
- Built rapport quickly with guests, upselling menu items, and increasing check averages through clear recommendations.
- Managed multiple tables efficiently, prioritizing guest needs in fast-paced environment.
Sales Associate
Southern Arizona Charities
01.2016 - 04.2017
- Excellent interpersonal skills and communication skills; comfortable approaching and engaging strangers.
- Encouraged purchases through a clear explanation of benefits, promotions, and value.
- Created a welcoming atmosphere to increase foot traffic and interest.
- A positive attitude, energetic, and able to maintain professionalism while representing a charitable organization.
Education
High School Diploma -
Sahuaro High School
TucsonSkills
- Exceptional customer service
- Strong attention to detail
- Time management
- Collaborative team member
- Reliable and punctual
Timeline
Service Proffesional/Server
Longhorn Steakhouse
09.2021 - Current
Server
BJ's Restaurant & Brewhouse
05.2017 - 12.2020
Sales Associate
Southern Arizona Charities
01.2016 - 04.2017
High School Diploma -
Sahuaro High School