Annessa Jones
Clinton Township,MI
Summary
Dynamic food service professional with a strong work ethic and exceptional customer service skills, honed at Corewell Health Dearborn. Proven ability to enhance guest satisfaction through effective communication and cash handling, while consistently achieving sales targets. Recognized for maintaining cleanliness standards and fostering team collaboration in high-volume dining environments.
Overview
8
8
years of professional experience
Work History
Server/food Service Worker
Corewell Health Dearborn Hospital
2024.10 - 2025.05
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Managed inventory of dining supplies to prevent shortages during service.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
The Inn at Cass Lake
2020.02 - 2023.06
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Managed multiple tables, ensuring prompt and accurate order delivery.
- Collaborated with kitchen staff to accommodate special dietary requests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu knowledge and service standards.
- Processed payments efficiently, ensuring accuracy in cash handling.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction.
- Contributed to team efforts by supporting colleagues during peak hours.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Food Service Worker
Canterbury on the Lake
2017.03 - 2020.01
- Assisted in training new employees on food safety practices and operational procedures.
- Monitored inventory levels, restocked supplies, and communicated needs to management effectively.
- Implemented feedback mechanisms to enhance customer satisfaction in dining experiences.
- Coordinated with dietary staff to accommodate special requests for residents' meals.
- Developed workflow improvements that increased efficiency in daily food service operations.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
Pontiac High School
Pontiac Mi06.2017
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
High volume dining
Service prioritization
Team collaboration
Sales expertise
Languages
English
Elementary
Timeline
Server/food Service Worker
Corewell Health Dearborn Hospital
2024.10 - 2025.05
Server
The Inn at Cass Lake
2020.02 - 2023.06
Food Service Worker
Canterbury on the Lake
2017.03 - 2020.01
High School Diploma -
Pontiac High School