Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Polk

Temecula,CA

Summary

Proven hospitality professional with a track record of enhancing guest experiences at Isles Yacht Club through exceptional customer service and strong multitasking abilities. Expert in banquet coordination and POS system management, demonstrating a strong work ethic and team collaboration. Cultivated lasting customer relationships, significantly improving service efficiency and cleanliness standards. Experience with lifting heavy trays, tables, and other heavy equipment. Experience with receiving and stocking inventory.

Overview

10
10
years of professional experience

Work History

Server/Food Service Worker

Isles Yacht Club
01.2017 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cultivated warm relationships with regular customers.

Busser/Dishwasher

River City Grill
05.2014 - 01.2017
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

High School Diploma -

Charlotte High School
Punta Gorda, FL
05.2018

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Cleanliness standards
  • Banquet Coordination
  • Team Player
  • Performance Improvement
  • Service prioritization
  • Hospitality service expertise
  • Reliable and Responsible

Timeline

Server/Food Service Worker

Isles Yacht Club
01.2017 - 05.2024

Busser/Dishwasher

River City Grill
05.2014 - 01.2017

High School Diploma -

Charlotte High School

Similar Profiles

CREATE PROFILE
Matthew Polk