Kaya Thornbury
Clyde
Summary
Dedicated college student with strong communication and customer service skills, seeking flexible part-time employment. Quick learner, adaptable to new environments, and eager to acquire and apply new knowledge effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Food Service Worker
BGSU Dining Services
01.2025 - Current
- Delivered exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Managed multiple tables efficiently while maintaining high standards of food and beverage service.
- Trained new staff on restaurant procedures, menu details, and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely order delivery and address special dietary needs.
- Resolved customer complaints swiftly, contributing to a positive atmosphere and repeat business.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Summer Youth Job Coach
Ability Works Inc
06.2025 - 08.2025
Summer Youth Job Coach
Ability Works
06.2024 - 08.2024
- Assisting youth with special needs in securing employment.
- Ensuring safe transportation to job sites.
- Facilitated effective communication between students and employers to enhance workplace success.
- Maintaining daily documentation.
- Conducted individualized assessments of client abilities, interests, and needs.
- Assisted in the development of individualized education plans for students with special needs.
- Provided one-on-one support to students with physical and cognitive disabilities.
- Coordinated activities, monitored behavior, and implemented positive reinforcement strategies to encourage student success.
- Engaged in meaningful conversations with students about their interests, strengths, and challenges.
Shift Lead
Moonshine Entertainment
05.2020 - 05.2024
- Monitored employee performance and provided feedback on areas for improvement.
- Responded to customer inquiries and complaints in a professional manner.
- Managed cash transactions with accuracy, ensuring efficient and friendly customer interactions.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Assisted in the training of new employees.
- Greeted customers and provided menus.
- Provided quality customer service with a friendly attitude.
- Trained and mentored staff, fostering a collaborative team environment.
- Resolved customer inquiries and complaints, maintaining high service standards.
Education
Associate of Arts - Social Work
Terra State Community College
Fremont, OH05.2024
High School Diploma - undefined
Clyde High School
Clyde, OH05.2021
Skills
- Communication
- Problem-solving
- Teamwork
- Empathy
- Active listening
- Cleaning and sanitizing
- Food safety procedures
- Positive and professional
- Customer Satisfaction
- Cash handling
- Guest engagement
- Strong work ethic
- Customer service
- Safe food handling
- Food running
- Performance improvement
- Beverage preparation
- Responsible alcohol service
Accomplishments
- Made Dean's List at Terra State Community College
- Made Dean's List and Maintained a 4.0 GPA during the Fall semester at BGSU
Certification
CPR and AED Certified
Languages
English: Native/Bilingual
Timeline
Summer Youth Job Coach
Ability Works Inc
06.2025 - 08.2025
Server/Food Service Worker
BGSU Dining Services
01.2025 - Current
Summer Youth Job Coach
Ability Works
06.2024 - 08.2024
Shift Lead
Moonshine Entertainment
05.2020 - 05.2024
High School Diploma - undefined
Clyde High School
Associate of Arts - Social Work
Terra State Community College
Activities and Honors
Marching Band member for 4 years, Played the saxophone for 7 years, Engaged in College Credit Plus courses throughout high school