Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Nesan

Saint Joseph,MI

Summary

Dedicated server and nursing student with exceptional customer service skills. Proven ability to resolve complaints and enhance client satisfaction while adapting to fast-paced environments.

Overview

7
7
years of professional experience

Work History

Lead Server/Bartender Shift Manager

Plank's Tavern
Saint Joseph, Michigan
01.2023 - Current
  • Supervised server team to ensure efficient service during peak hours.
  • Trained new staff on menu items and customer service standards.
  • Resolved guest complaints promptly to maintain high satisfaction levels.
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Nursing Student

Corewell
Saint Joseph, Michigan
01.2024 - 12.2025
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.
  • Maintained a safe environment for all patients by adhering to infection control policies and procedures.
  • Monitored vital signs, administered injections, and provided assistance with medical procedures.
  • Documented patient progress notes accurately and efficiently in the electronic medical record system.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.

Esthetician

Self-employeed
Modesto, California
11.2018 - 12.2022
  • Provided personalized skincare consultations to assess client needs and preferences.
  • Maintained cleanliness and sanitation of treatment rooms and equipment daily.
  • Assisted in inventory management, ensuring adequate stock of supplies and products.
  • Developed strong client relationships through effective communication and service.
  • Set up patient rooms and sterilized equipment.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

Education

Associate of Science - Nursing

Lake Michigan College
Benton Harbor, MI
12-2025

Esthetics - Esthetician

California Beauty College
Modesto, CA
11-2018

Skills

  • Patient care
  • Clinical assessment
  • Infection control
  • Medical documentation
  • Customer service
  • Staff training
  • Effective communication
  • Health promotion
  • Infection control standards
  • Direct patient care

Timeline

Nursing Student

Corewell
01.2024 - 12.2025

Lead Server/Bartender Shift Manager

Plank's Tavern
01.2023 - Current

Esthetician

Self-employeed
11.2018 - 12.2022

Associate of Science - Nursing

Lake Michigan College

Esthetics - Esthetician

California Beauty College

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