Denise Sandoval
Santa Barbara,CA
Summary
Ambitious Server/Bartender leader with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Server/Bartender Shift Manager
The Brewhouse
02.2016 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
Sales Lead Manager
Chico's
08.2019 - 03.2020
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Produced [Number] reports per week to analyze performance against team goals.
- Effectively presented information to customers and responded to questions.
- Attended weekly meetings to discuss and optimize strategies.
- Confirmed confidential budget reports remained up-to-date for manager.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Restaurant Hostess/Server
Zingo's Cafe
03.2015 - 01.2016
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
Front Counter Cashier
Panera Bread
10.2014 - 02.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Dog Groomer
PetSmart
10.2012 - 09.2014
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Education
Sociology
Santa Barbara City College
06.2026
High School Diploma -
Santa Barbara High
Santa Barbara, CA06.2009
Skills
- Legal Standards
- Error Identification
- Custom Drink Preparation
- Patron Experiences
- Business Planning
- Control of Expenses
- Sales Activities
- Product and Service Sales
- Inventory Accuracy
- Corrective Actions
Certification
California Food Handler & RBS
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead Manager
Chico's
08.2019 - 03.2020
Lead Server/Bartender Shift Manager
The Brewhouse
02.2016 - Current
Restaurant Hostess/Server
Zingo's Cafe
03.2015 - 01.2016
Front Counter Cashier
Panera Bread
10.2014 - 02.2015
Dog Groomer
PetSmart
10.2012 - 09.2014
Sociology
Santa Barbara City College
High School Diploma -
Santa Barbara High
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