HANNAH NEVENS ERENDS
Sacramento,CA
Summary
Adaptable professional with 15 years of experience and a proven knowledge of customer satisfaction, workflow planning, and order processing. Aiming to leverage my skills to successfully fill the Art Framer role at your company.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Eyeconic Sales Representative
VSP Vision Care
11.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
VSP Vision Care
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
FULL TIME ART FRAMER
Michaels
08.2018 - Current
- Personal designing with customers and their artwork
- Manage stock status and inventory
- Prep, assemble and finish orders
- Manage emails and daily financial paperwork
CERTIFIED ART FRAMER
Aaron brothers
09.2012 - 07.2018
- Prep, assemble and finish framing orders
- Manage/ order inventory
- Personal design on counter with customer
- Take in and distribute truck packaging
ASSISTANT MANAGER/ MAIN COOK
Rc's BBQ and Steakhouse
08.2005 - 08.2012
- Manage inventory and ordering
- Oversee scheduling and hiring
- Fully preping store before open and stock after close
- Manage finances
Education
Degree - Wildlife Law Enforcement
Shasta College
Redding, CA10.2008
Skills
- Computer skills
- Collaboration and Teamwork
- Adaptivity and Flexibility
- Customer Service
Certification
- Certified Art Framer
- Certified Cook
Timeline
Eyeconic Sales Representative
VSP Vision Care
11.2024 - Current
Customer Service Representative
VSP Vision Care
08.2022 - Current
FULL TIME ART FRAMER
Michaels
08.2018 - Current
CERTIFIED ART FRAMER
Aaron brothers
09.2012 - 07.2018
ASSISTANT MANAGER/ MAIN COOK
Rc's BBQ and Steakhouse
08.2005 - 08.2012
Degree - Wildlife Law Enforcement
Shasta College