Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hannah Newman

Dallas,TX

Summary

Hannah is a prosperous professional with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

E-Commerce Customer Service Specialist

Conns Home Plus
02.2023 - 07.2023
  • Established up-to-date knowledge of 90+ products and promotion deals to meet customer needs.
  • Educated and engaged customers through product demonstrations via video software.
  • Displayed positive, professional, friendly and high-energy willingness to assist customers whilst ensuring the closing of sales.

Online Data Entry Clerk

Vroom
01.2021 - 02.2023
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Developed knowledge within various CRM software systems including Salesforce, Zendesk and HubSpot responding to 50+ escalations daily.

Call Center Agent, Inbound Sales

AT&T
07.2020 - 12.2020
  • Orchestrated minimum of 100 outbound and inbound customer calls daily.
  • Created resolutions to various technical issues with product knowledge.
  • Exceeded sales goals set for agents weekly by developing personable skills.

Teller Specialist

Community Bank of Texas
08.2019 - 06.2020
  • Updated and maintained databases, archives, and filing systems.
  • Maintained contact with customers for potential products and updates within company system.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

High School Diploma - Business

Cypress Lakes High School
Houston, TX
06.2018

Skills

  • Customer Success
  • Desktop Support
  • Outbound Calls
  • Inbound Calls
  • Goal-oriented
  • Product knowledge
  • Business development
  • Motivational Leadership
  • Merchandise Promotion
  • Research
  • Interpersonal communications
  • Avid listener

Certification

  • Life and health insurance License - 2023

Timeline

E-Commerce Customer Service Specialist

Conns Home Plus
02.2023 - 07.2023

Online Data Entry Clerk

Vroom
01.2021 - 02.2023

Call Center Agent, Inbound Sales

AT&T
07.2020 - 12.2020

Teller Specialist

Community Bank of Texas
08.2019 - 06.2020

High School Diploma - Business

Cypress Lakes High School

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Hannah Newman