Shellby Cherry
Plymouth,OHIO
Summary
Dynamic E-Commerce Customer Service Specialist with a proven track record at MoCo Boutique, excelling in complaint resolution and social media customer service specialist. Adept at enhancing customer satisfaction through effective communication and problem-solving skills, I consistently elevate user experiences and foster strong customer relationships in fast-paced environments.
Overview
10
10
years of professional experience
Work History
E-Commerce Customer Service Specialist
MoCo Boutique
Milan, Ohio
08.2025 - Current
- Resolved customer inquiries via email and live chat, ensuring prompt and accurate responses.
- Managed order processing and tracking to enhance customer satisfaction and retention.
- Assisted in maintaining product listings on e-commerce platforms for optimal visibility.
- Collaborated with team members to identify recurring issues and improve service quality.
- Evaluated customer feedback to suggest enhancements in product offerings and services.
- Resolved escalated customer complaints professionally and efficiently, preserving company reputation and fostering goodwill among clients.
- Monitored and responded to customer inquiries on social media channels.
- Managed customer engagement across Facebook, Instagram, and TikTok by responding to comments, messages, and inquiries while maintaining consistent brand voice.
- Elevated the user experience by responding to comments, messages, and inquiries promptly and professionally.
Licensed Practical Nurse
Ohio Eye Associates
Mansfield, OH
08.2023 - 08.2025
- Assisted in preparing patients for eye examinations and procedures.
- Monitored vital signs, documenting changes in patient conditions accurately.
- Trained new staff on best practices for patient interaction and care standards.
- Enhanced patient satisfaction through efficient communication and empathetic support.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
Licensed Practical Nurse
Maxim Health
Ontario, OH
01.2016 - 09.2021
- Supervised nursing staff to ensure compliance with patient care standards.
- Coordinated patient care plans in collaboration with multidisciplinary teams.
- Educated patients and families on health management and wellness strategies.
- Maintained accurate patient records using electronic health record systems.
- Provided compassionate care, ensuring comfort and support for patients daily.
Education
Nursing
Ehove Career Center
Milan, OH06.2015
Skills
- Social Media Engagement (TikTok, Instagram, Facebook)
- Customer Communication & De-escalation
- Meta Business Suite
- E-commerce Customer Support
- Complaint Resolution
- Analytical Thinking & Trend Awareness
- Time Management & Multitasking
- Team Collaboration
Timeline
E-Commerce Customer Service Specialist
MoCo Boutique
08.2025 - Current
Licensed Practical Nurse
Ohio Eye Associates
08.2023 - 08.2025
Licensed Practical Nurse
Maxim Health
01.2016 - 09.2021
Nursing
Ehove Career Center