Harris Flores
Dallas,TX
Summary
Managed customer support and email operations for a clothing brand, assisting with order issues, sizing questions, and shipping concerns via email. Used Klavio for managing automated responses and customer communication flows. Maintained a professional, friendly tone to ensure a smooth customer experience. Worked independently in a remote environment, utilizing tools like Gmail, Google Sheets, and Shopify to handle multiple tasks efficiently while resolving issues promptly.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Little Caesars
08.2024 - Current
- Provided customer service in a fast-paced environment, handling orders, cash register, and general service.
- Developed teamwork, communication, and time management skills.
- Helped maintain cleanliness and operational efficiency in the store.
Freelancer
Commerce Flow Automation for Shopify Brands
01.2023 - Current
- Help clothing brands set up automated email and SMS flows using Klavio.
- Create pop-ups, password pages, and custom campaigns to improve conversions.
- Offer monthly marketing management services for growing online stores.
Education
High School Diploma -
Townview Business And Management
Dallas, TX05.2025
Skills
- Email & SMS Marketing (Klavio)
- Social Media Management (Instagram, TikTok, Facebook)
- Content Creation (Reels, Tiktok)
- Trend Research & Real-Time Optimization
- Customer Engagement & Retention
- Team Collaboration & Communication
- Basic Graphic Design (Canva, CapCut)
- Sales Support & Lead Generation
Accomplishments
Designed and built custom Shopify websites for multiple clothing brands, helping them launch professional, conversion optimized online stores. Successfully handled layout, mobile responsiveness, and integration of essential features like reviews, sales pop ups, and bundling options to enhance user experience and drive sales.
LANGUAGE
Spanish
English
Certification
Certified in Microsoft Word
Timeline
Customer Service
Little Caesars
08.2024 - Current
Freelancer
Commerce Flow Automation for Shopify Brands
01.2023 - Current
High School Diploma -
Townview Business And Management
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