Hannah Nguyen
Wintergarden,FL
Summary
A motivated quick thinker, with good intention. I oblige to be a responsible worker who completes tasks diligently and efficiently.
Overview
9
9
years of post-secondary education
7
7
years of professional experience
Work History
To go specialist
Blooming brands
Jacksonville, Fl
02.2024 - Current
- Managed to-go orders for Bloomin' Brands restaurant guests through POS systems.
- Coordinated curbside pickup and carryout timing with kitchen and host teams.
- Verified order accuracy before sealing bags for guest delivery.
- Packaged food and beverages following Bloomin' Brands quality standards.
- Communicated special requests and menu details to kitchen staff clearly.
- Assisted guests with phone orders and pickup questions at the host stand.
- Handled third-party delivery handoffs while protecting order completeness and freshness.
- Supported restaurant flow by resolving to-go issues with calm, friendly service.
kennel technician (seasonal)
chews a puppy
Ocoee, Florida
04.2022 - 01.2024
- Handle basic kennel maintenance and animal care, preparing animals to be transported to other locations, grooming animals and conducting obedience training
- Fed dogs daily and prepared meals following chews a puppy care instructions.
- Monitored puppy kennels and assessed animal comfort to maintain well-being throughout shifts.
- Cleaned chew areas and a puppy play areas, crates, and feeding stations.
- Fed dogs and prepared meals according to individual care instructions to ensure proper nutrition.
- Bathed, brushed, and dried pets before pickup appointments.
- Restocked sanitation supplies to ensure adequate resources for kennel maintenance. and restocked kennel care materials.
- Observed animals for well-being for signs of illness or distress and reported to supervisor immediately.
- Maintained cleanliness of facility for laundry, sweeping and disinfection protocols.
hostess
cajun crab
Jacksonville, Fl
02.2023 - 06.2023
- Greeted guests at Cajun Crab entrance, creating a welcoming first impression. at the Cajun Crab entrance and managed the seating flow.
- Greeted guests warmly upon arrival, seating them promptly.
- Monitored waitlist and assigned tables across Cajun Crab dining room.
- Coordinated waiting list and seating flow, optimizing guest seating times.
- Resolved guest concerns with calm, friendly service in the Cajun Crab restaurant.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated table readiness with servers and kitchen staff at Cajun Crab.
- Resolved guest concerns with calm, friendly service at Cajun Crab restaurant.
- Engaged guests in friendly conversation, enhancing overall dining experience.
- Fostered strong relationships with front-of-house and kitchen staff, promoting teamwork and collaboration. with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers
store associate
forever 21
Jacksonville, fl
09.2022 - 02.2023
- Greeted shoppers on forever 21 sales floor and answered product questions.
- Delivered exceptional customer service through attentive interactions and problem-solving.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Welcoming customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained store cleanliness by regularly cleaning surfaces and organizing merchandise.
- Actively listened to customers, addressing their needs to enhance overall shopping experience.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Monitored the sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers in fitting rooms by managing clothing returns and providing requested items. and collected items at forever 21.
- Folded, sized, and tagged merchandise for floor readiness at forever 21.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Accurately counted cash at the end of shifts to ensure proper accounting., made change, and stored coupons to keep organized and a organized and balanced cash register drawer.
store associate
aramark
Jacksonville, FL
09.2021 - 04.2022
- Assisted customers with product selection, pricing and availability.
- Counted cash to ensure accuracy in daily transactions., made change, and stored coupons to keep organized and a organized and balanced cash register drawer.
- Unloaded and arranged merchandise to maintain clear aisles and visually appealing product displays.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Counted cash, made change, and stored coupons to keep the organized and balanced cash register drawer.
- Followed loss prevention guidelines to deter theft.
- Welcomed customers to the store, creating a friendly shopping atmosphere. to determine wants or needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
cashier
wendys
Wintergarden, FL
06.2021 - 08.2021
- Processed cash, card, and mobile payments through point-of-sale register
- Operated cash register efficiently and accurately; processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Balanced cash drawer and prepared shift receipts for closing review
- Welcomed guests at front counter with friendly service. at front counter and drive-thru with friendly service at Wendy's
- Entered accurate orders into register and relayed requests to kitchen crew
- Resolved customer concerns using calm communication and restaurant policy
- Followed Wendy's food safety and sanitation standards during daily service
- Received payments from customers at the front counter and provided accurate change.
store associate
edgewood ranch thrift shop
Wintergarden, FL
12.2020 - 06.2021
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Guided customers in styling, sizing, and purchase decisions to enhance their shopping experience.
- Provided cash register operations and handled customer payments.
- Stocked and organized inventory to ensure fresh merchandise availability and optimal product presentation.
- Maintained fitting rooms and organized floor presentation to enhance customer accessibility and store aesthetics.
- Supported visual merchandising changes using display standards.
- Monitored sales floor for shrink, damage, and misplaced merchandise.
team member
hungry howies
Wintergarden, FL
06.2019 - 08.2019
- Took customer orders at counter and drive-thru with friendly service.
- Operated cash register and handled payment transactions accurately.
- Operated a cash register and handled payment transactions accurately.
- Prepared pizzas, subs, and sides following Hungry Howie's recipe standards.
- Restocked ingredients, supplies, and beverage stations throughout shifts.
- Supported teammates during rush periods and maintained smooth service flow.
- Followed food safety, sanitation, and store opening and closing procedures.
- Maintained a clean and organized work area throughout the shift.
- Maintained a clean and organized work area throughout each shift.
Education
Bachelor of Science - nursing
Jacksonville University
Jacksonville, FL 08.2021 - 09.2026
Certified Nursing Assistant - CNA
Orange Technical College
Orlando, FL 08.2020 - 04.2021
westorange highschool
Wintergarden, FL 08.2017 - 04.2021
Skills
- Food safety
- Food handling
- Patient care
- Care coordination
- Customer service
- Complaint resolution
- Strong multitasking
- Detail-oriented
- Quick learner
- Flexibility
- Decision-making
- Initiative
- Phone etiquette
- Relationship building
- Goal oriented
Timeline
To go specialist
Blooming brands
02.2024 - Current
hostess
cajun crab
02.2023 - 06.2023
store associate
forever 21
09.2022 - 02.2023
kennel technician (seasonal)
chews a puppy
04.2022 - 01.2024
store associate
aramark
09.2021 - 04.2022
Bachelor of Science - nursing
Jacksonville University
08.2021 - 09.2026
cashier
wendys
06.2021 - 08.2021
store associate
edgewood ranch thrift shop
12.2020 - 06.2021
Certified Nursing Assistant - CNA
Orange Technical College
08.2020 - 04.2021
team member
hungry howies
06.2019 - 08.2019
westorange highschool
08.2017 - 04.2021