Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Nkoah

Ghana,IL

Summary

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and rooms, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

Overview

10
10
years of professional experience

Work History

Housekeeper

Komfo Anokye Teaching Hospital
02.2021 - Current
  • Cleaned and stocked patients rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Enhanced patients satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Lobby Attendant

Oak Plaza Suites Hotels
09.2018 - 01.2021
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
  • Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
  • Cleaning maintaining the designated areas including restroom, public areas, hallways, stairways, elevators, offices and meeting room.
  • Trained new Lobby Attendants on company policies, procedures, and best practices for delivering excellent customer service.
  • Provided exceptional customer service to promote positive movie-going experience.

Room Attendant

Sunset Hotel
05.2014 - 09.2018
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.

Education

High School Diploma -

Sefwi Bekwai Senior High
Sefwi Bekwai
11.2007

Skills

8 years experience as a housekeeper

In-depth knowledge of proper cleaning technique

Able to perform job function to details

Demonstrated the ability to use appropriate equipment and cleaning solutions for each task

Timeline

Housekeeper

Komfo Anokye Teaching Hospital
02.2021 - Current

Lobby Attendant

Oak Plaza Suites Hotels
09.2018 - 01.2021

Room Attendant

Sunset Hotel
05.2014 - 09.2018

High School Diploma -

Sefwi Bekwai Senior High

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Hannah Nkoah