Overview
Work History
Education
Skills
Professional Development
Timeline
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Hannah Norris

Jonesborough,TN

Overview

9
9
years of professional experience

Work History

INTERNATIONAL STUDENT SUCCESS COORDINAOTR

East Tennessee State University
Johnson City, TN
05.2022 - Current
  • Provided services, activities, and meaningful initiatives that promote success and creates opportunities for positive experience for international students
  • Planned, promoted, and executed a diverse range of student-centered events
  • Increased student participation in program events by 40%
  • Communicated with students through various channels such as email, newsletters, and social media
  • Created compelling content to increase student involvement
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

STUDENT SUCCESS COACH

Wake Technical Community College
Raleigh, NC
09.2017 - 02.2020
  • Provided academic and career coaching, case management and college transition services to students in one-on-one and group settings
  • Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
  • Implemented effective caseload management systems to ensure timely outreach to all assigned students throughout the semester.
  • Improved student success rates by implementing personalized coaching strategies and goal-setting techniques.
  • Advocated for students to access available resources.

COLLEGE & CAREER ADVISOR

Niswonger Foundation
07.2015 - 06.2017
  • Provided college and career counseling to over 400 low-income, disadvantaged, first-generation college students in high schools throughout East Tennessee
  • Increased college application, TN Promise Scholarship, and FAFSA rates at assigned high schools
  • Planned, organized and implemented events to raise awareness and promote a college mindset
  • Partnered with educational institutions offering programs related to professional development activities designed to enhance employability skills.

Education

Master of Arts - International Studies

Concordia University- Irvine
Irvine, CA
12.2020

Bachelor of Science - Sociology

East Tennessee State University
Johnson City, TN
05.2015

Skills

  • Cultural Competency
  • Strategic Planning
  • Excellent organization skills
  • Relationship Building
  • Customer Service
  • Project Coordination
  • Event Coordination

Professional Development

  • UNC Chapel Hill Worldview, Global Study Visit Participant, Costa Rica, July 2019
  • 2019 NASPA Conferences on Student Success in Higher Education, Orlando, Florida, June 2019

Timeline

INTERNATIONAL STUDENT SUCCESS COORDINAOTR

East Tennessee State University
05.2022 - Current

STUDENT SUCCESS COACH

Wake Technical Community College
09.2017 - 02.2020

COLLEGE & CAREER ADVISOR

Niswonger Foundation
07.2015 - 06.2017

Master of Arts - International Studies

Concordia University- Irvine

Bachelor of Science - Sociology

East Tennessee State University

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Hannah Norris