Hannah Nugent
Alapaha,GA
Overview
10
10
years of professional experience
Work History
Assistant Director
Joyful Noise Childcare
Nashville, GA
09.2019 - 04.2022
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
Key Holder
Dollar General Distribution Center
Alapaha, GA
01.2018 - 03.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Childcare Provider
Lighthouse Christian Learning Center
Valdosta, GA
05.2015 - 09.2017
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Call Center Representative
EleadOne
Valdosta, GA
03.2014 - 11.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Waitress
Huddle House
Lakeland, GA
08.2012 - 05.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Child Development
Southern Regional Technical College
Tifton, GA05.2015
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Staff coordination
- Problem-solving
- Organizational skills
- Computer skills
- Team leadership
- Multitasking
- Customer service
- Attention to detail
- Documentation and reporting
- Interpersonal communication
Timeline
Assistant Director
Joyful Noise Childcare
09.2019 - 04.2022
Key Holder
Dollar General Distribution Center
01.2018 - 03.2019
Childcare Provider
Lighthouse Christian Learning Center
05.2015 - 09.2017
Call Center Representative
EleadOne
03.2014 - 11.2014
Waitress
Huddle House
08.2012 - 05.2013
Child Development
Southern Regional Technical College