Hannah Ocampo
Simpsonville,SC
Summary
Friendly and reliable hospitality professional with experience in serving, bartending, and supporting restaurant operations in fast-paced environments. Known for providing attentive service, working well with team members, and creating a welcoming experience for guests.
Adaptable and quick to learn, with a strong ability to handle high-volume service, resolve issues calmly, and maintain an organized and efficient workspace. Passionate about contributing to a positive team environment and ensuring every guest leaves satisfied.
Overview
15
15
years of professional experience
Work History
Event Coordinator & Floor Manager / Server & Bartender
Sandbar Sports Bar & Grill
San Diego, CA
04.2016 - Current
- Manage high-volume inbound customer inquiries regarding billing, payments, reservations, and account balances while providing clear explanations of charges and payment options.
- Review customer accounts to verify accuracy of transactions, resolve discrepancies, and correct missing or inaccurate information to ensure proper processing.
- Document all account activity in POS and ticketing systems with detailed notes to support tracking and follow-up resolution.
- Educate guests on financial responsibility including refunds and payment plans; establish structured payment arrangements when needed.
- De-escalate complaints with professionalism and empathy, escalating complex issues when appropriate.
- Process electronic payments and reconcile accounts to ensure compliance with financial procedures.
- Maintain strict confidentiality of guest information in accordance with privacy expectations.
Server
Bubs at The Ball Park
San Diego, CA
09.2022 - 03.2024
- Provided high-volume service in a fast-paced, high-energy sports bar environment
- Managed multiple tables while maintaining strong attention to detail and guest experience
- Handled large crowds during peak events (Padres games, game days, weekends)
- Processed orders and payments efficiently using POS systems
- Collaborated with team members to ensure smooth service and quick table turnover
Server
Lazy Dog Restaurant & Café
San Diego, CA
04.2014 - Current
- Handled large volumes of guest interactions while maintaining professionalism and clear communication.
- Resolved billing and service concerns in real time, ensuring accurate charges.
- Accurately processed payments, refunds, and adjustments while adhering to policies.
Sales Associate
Hollister Clothing Company
San Diego, CA
07.2011 - Current
- Assisted customers daily with inquiries related to payments and returns.
- Followed compliance standards for payment handling and documentation.
Education
Bachelor of Science - Early Childhood Education
San Diego State University
CA12.2020
Skills
- Billing & Payment Inquiries
- Conflict resolution
- High volume dining
- Attention to detail in order processing
- Collaborative communication across departments
- Organizing successful events
- Collaborative team management
- Proficient in managing multiple tasks
- High-quality client service
- Reliable professional commitment
Timeline
Server
Bubs at The Ball Park
09.2022 - 03.2024
Event Coordinator & Floor Manager / Server & Bartender
Sandbar Sports Bar & Grill
04.2016 - Current
Server
Lazy Dog Restaurant & Café
04.2014 - Current
Sales Associate
Hollister Clothing Company
07.2011 - Current
Bachelor of Science - Early Childhood Education
San Diego State University