Scrupulous Cosmetologist with over 8 years experience as a professional with 5 years specializing in face and body waxing, skincare and makeup application. Adept at making guests feel comfortable and educated about products and at-home care. Keen eye for detail and works consciously with any skin type by practicing all safety and health standards. Excellent communication skills and ability to adapt to the unique personality of every guest while providing genuine customer service to ensure a memorable experience in order to gain and retain clients trust and loyalty. Works very well in a fast-paced environment with a strong desire to develop new skills within the ever-changing beauty industry and always willing to take on added responsibilities in order to meet team sales goals.
Hi, I’m
Hannah Olsson
Cosmetologist/Esthetician
Olympia,WA
Summary
Overview
7
years of professional experience
1
year of post-secondary education
Work History
Ulta Beauty Inc.Olympia, WA
Benefit Arch Expert
02.2015 - 10.2020
Job overview
- Used waxing and/or tweezing techniques to shape clients brows and remove other unwanted facial hair from upper lip, chin, and cheeks.
- Performed consultation with every client prior to service in order to understand desired result as well as determine safest method of hair removal for their skin type.
- Educated clients on efficient brow maintenance and introduced at-home care packages.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Followed strict safety standards to protect clients from injury or infection.
- Fielded customer complaints and assisted with administrative tasks within store and salon.
- Maintained full schedule of appointments averaging over 50 clients per week.
- Utilized exceptional customer service skills throughout waxing consultations and services.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Continuously met or exceeded department sales goals ranging anywhere from $1000-$2500 per week.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Increased drama of looks by performing brow tints using specially formulated hair color + developer customized for each guest.
- Worked with high attention to detail to deliver precise and defined brow looks while also exercising exceptional time management skills.
Fosbre Advanced Training SalonOlympia, WA
Stylist
09.2013 - 02.2015
Job overview
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Maintained regular client list and successfully handled walk-in customers.
- Performed professional cut, color, and/or styling services, chemical treatments, conditioning treatments, and body waxing on salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Determined appropriate hair treatments based on conditions and textures.
- Resolved guest complaints about service or style.
- Mixed pigments and used proper techniques to achieve desired color.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Fosbre Academy of Hair DesignOlympia, WA
Cosmetology from Basic Esthetics
09.2014 - 01.2015
University Overview
Fosbre Academy of Hair DesignOlympia, WA
Cosmetology from General
05.2012 - 04.2013
University Overview
Skills
Eyebrow Shaping
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Quote
When the power of love overcomes the power of evil, the world will know peace.
Timeline
Benefit Arch Expert
Ulta Beauty Inc.
02.2015 - 10.2020
Fosbre Academy of Hair Design
Cosmetology from Basic Esthetics
09.2014 - 01.2015
Stylist
Fosbre Advanced Training Salon
09.2013 - 02.2015
Fosbre Academy of Hair Design
Cosmetology from General
05.2012 - 04.2013
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