Hannah O'Neal
Bloomfield,Missouri
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Community Health Worker
Semo Health Network
Bernie , MO
2023.03 - 2024.05
- Created informational materials about available resources in the local community.
- Offered emotional support during difficult times or stressful situations.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Assessed the impact of social determinants of health on patient outcomes.
- Provided assistance with completing forms related to public benefits programs.
- Participated in outreach activities such as health fairs or community events.
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Assisted with patient referrals to appropriate community resources.
- Maintained accurate records of patient data in a secure electronic database.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Applied concise time-management to meet deadlines.
- Answered calls and interacted with community members to provide information on advocacy services.
- Provided information to access financial assistance, legal aid or housing.
Medical Receptionist
Semo Health Network
Sikeston , MO
2022.10 - 2023.03
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Straightened up waiting room to maintain neat and organized space.
Compounding Pharmacy Technician
Cox Health Systems
Cape Girardeau , MO
2021.07 - 2022.10
- Assisted in training new employees on pharmacy procedures.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Restocked shelves with new supplies of medications as needed.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Compounded multiple drugs, such as chemo and antibiotics.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Cashier
USA Investements
Bloomfield , MO
2019.05 - 2021.07
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Hairstylist
Designs On You
Dexter , MO
2020.07 - 2021.01
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Developed relationships with new clients through referrals from existing customers.
- Used thinning shears to remove bulk from the hair or create layers.
- Applied highlights, lowlights or other coloring techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Recommended products to clients based on their individual needs.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Performed chemical treatments such as perms and relaxers.
- Greeted customers, answered phones and booked appointments.
- Collaborated with other beauty professionals on projects related to hairstyling.
Night Manager
Town and Country Market
Bloomfield , MO
2017.04 - 2019.05
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Oversaw general upkeep of public areas and restrooms.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Bloomfield High School
Bloomfield05.2019
Cosmetology License -
Poplar Bluff Career And Technical Center
Poplar Bluff07.2020
Medical Billing And Coding -
SMC Academy
Skills
- HIPAA Guidelines
- Microsoft Office proficiency
- Supervisory Experience
- Organized and detail-oriented
- Schedule Coordination
- Health Education
- Resource advocacy
- Data Collection
Accomplishments
- Member of Beta Club- Freshman through Senior year of high school.
- Member of Honor Society in Cosmetology School
- FFA office- Freshman through Senior year of high school.
Timeline
Community Health Worker
Semo Health Network
2023.03 - 2024.05
Medical Receptionist
Semo Health Network
2022.10 - 2023.03
Compounding Pharmacy Technician
Cox Health Systems
2021.07 - 2022.10
Hairstylist
Designs On You
2020.07 - 2021.01
Cashier
USA Investements
2019.05 - 2021.07
Night Manager
Town and Country Market
2017.04 - 2019.05
High School Diploma -
Bloomfield High School
Cosmetology License -
Poplar Bluff Career And Technical Center
Medical Billing And Coding -
SMC Academy
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