Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hannah O'Neal

Bloomfield,Missouri

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Community Health Worker

Semo Health Network
Bernie, MO
03.2023 - 05.2024
  • Created informational materials about available resources in the local community.
  • Offered emotional support during difficult times or stressful situations.
  • Collaborated with other healthcare providers to ensure continuity of care for patients.
  • Assessed the impact of social determinants of health on patient outcomes.
  • Provided assistance with completing forms related to public benefits programs.
  • Participated in outreach activities such as health fairs or community events.
  • Provided health education to clients about nutrition, physical activity and disease prevention.
  • Assisted with patient referrals to appropriate community resources.
  • Maintained accurate records of patient data in a secure electronic database.
  • Coordinated transportation for clients to medical appointments or other necessary services.
  • Applied concise time-management to meet deadlines.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Provided information to access financial assistance, legal aid or housing.

Medical Receptionist

Semo Health Network
Sikeston, MO
10.2022 - 03.2023
  • Performed data entry tasks related to billing and collections procedures.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered phones promptly and directed calls appropriately.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Straightened up waiting room to maintain neat and organized space.

Compounding Pharmacy Technician

Cox Health Systems
Cape Girardeau, MO
07.2021 - 10.2022
  • Assisted in training new employees on pharmacy procedures.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Restocked shelves with new supplies of medications as needed.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Compounded multiple drugs, such as chemo and antibiotics.

  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Cashier

USA Investements
Bloomfield, MO
05.2019 - 07.2021
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Hairstylist

Designs On You
Dexter, MO
07.2020 - 01.2021
  • Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
  • Developed relationships with new clients through referrals from existing customers.
  • Used thinning shears to remove bulk from the hair or create layers.
  • Applied highlights, lowlights or other coloring techniques.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Recommended products to clients based on their individual needs.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Performed chemical treatments such as perms and relaxers.
  • Greeted customers, answered phones and booked appointments.
  • Collaborated with other beauty professionals on projects related to hairstyling.

Night Manager

Town and Country Market
Bloomfield, MO
04.2017 - 05.2019
  • Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
  • Ordered supplies as needed and monitored stock levels throughout the night shift.
  • Identified opportunities to improve efficiency of operations processes during the night shift.
  • Oversaw general upkeep of public areas and restrooms.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Bloomfield High School
Bloomfield
05.2019

Cosmetology License -

Poplar Bluff Career And Technical Center
Poplar Bluff
07.2020

Medical Billing And Coding -

SMC Academy

Skills

  • HIPAA Guidelines
  • Microsoft Office proficiency
  • Supervisory Experience
  • Organized and detail-oriented
  • Schedule Coordination
  • Health Education
  • Resource advocacy
  • Data Collection

Accomplishments

  • Member of Beta Club- Freshman through Senior year of high school.
  • Member of Honor Society in Cosmetology School
  • FFA office- Freshman through Senior year of high school.

Timeline

Community Health Worker

Semo Health Network
03.2023 - 05.2024

Medical Receptionist

Semo Health Network
10.2022 - 03.2023

Compounding Pharmacy Technician

Cox Health Systems
07.2021 - 10.2022

Hairstylist

Designs On You
07.2020 - 01.2021

Cashier

USA Investements
05.2019 - 07.2021

Night Manager

Town and Country Market
04.2017 - 05.2019

High School Diploma -

Bloomfield High School

Cosmetology License -

Poplar Bluff Career And Technical Center

Medical Billing And Coding -

SMC Academy

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