HANNAH ORTIZ
Richfield,United States
Summary
Demonstrated dedication and strong work ethic while pursuing continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Product Flow Specialist
Urban Outfitters
Bloomington, United States
12.2023 - Current
- Assisted customers with purchases, product location, and enrollment in rewards programs.
- Processed incoming shipments and prepared merchandise for the sales floor.
- Trained and supervised new team members on operational procedures and customer service standards.
- Managed store personnel by delegating tasks and overseeing daily operations.
- Maintained a clean, organized back-of-house to ensure products were easily accessible and sales floor ready.
Shack Trainer
Shake Shack
Edina, MN
11.2019 - 08.2023
- Learned all required tasks and menu items quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed and maintained strong cooperative relationships with coworkers and managers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Retail Keyholder
Turnstyle Consignment Stores
Richfield, MN
07.2021 - 09.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register after end of shift to balance and record accurate transactions.
- Completed paperwork and entered data to maintain an accurate and efficient computerized system.
Education
High School Diploma -
Southwest High School
Minneapolis, MNSkills
- Inventory Management
- Product Knowledge
- Cash Handling
- Customer Service
- Store operations
- Training and mentoring
- Store operations
Timeline
Product Flow Specialist
Urban Outfitters
12.2023 - Current
Retail Keyholder
Turnstyle Consignment Stores
07.2021 - 09.2022
Shack Trainer
Shake Shack
11.2019 - 08.2023
High School Diploma -
Southwest High School