Hannah Overman
Summary
7+ years of eCommerce, focusing in both DTC & Marketplace retail eCommerce Management and SaaS Account Management. Driving client retention and satisfaction through innovative strategies and data-driven insights. Adept at leading cross-functional teams and mentoring members to achieve excellence. Proven track record in enhancing platform utilization and ROI through strategic engagement and customer-centric solutions.
Overview
7
7
years of professional experience
Work History
Senior Customer Success Manager
Amazon
03.2025 - Current
- Drive business growth for top brands on the Amazon Store by delivering data-driven insights and tailored strategic recommendations.
- Develop and execute joint business plans with Sellers, optimizing selection, merchandising, traffic, conversion, and operational efficiency.
- Collaborate cross-functionally to resolve Seller challenges, escalate blockers, and improve overall Seller satisfaction and retention.
- Educate Sellers on Amazon tools, products, and programs, driving adoption of new features and maximizing platform utilization.
Team Lead, Customer Success
Kibo Commerce
04.2024 - 03.2025
- Led customer success team, driving measurable improvements in service quality and client retention.
- Fostered strong relationships with key stakeholders, aligning Kibo Commerce solutions with client business objectives.
Customer Success Manager
Kibo Commerce
02.2023 - 03.2025
- Drove platform adoption and client success, resulting in measurable ROI improvements and reduced churn rates through strategic engagement and tailored solutions.
- Provided proactive, high-touch support to key stakeholders, swiftly addressing concerns and optimizing platform utilization for maximum business impact.
US eCommerce Manager
Lights4fun US
07.2021 - 01.2023
- Coordinated with cross-functional teams to streamline inventory management and fulfillment processes, ensuring timely delivery and customer satisfaction.
- Fostered strong partnerships with suppliers and logistics providers, ensuring seamless product availability and timely deliveries during peak seasons.
eCommerce Coordinator
Beauty Brands
09.2018 - 07.2021
- Supported eCommerce operations, assisting with merchandising, online promotions, and digital marketing campaigns.
- Ensured product data accuracy and seamless online shopping experience, contributing to overall revenue growth.
Education
Bachelor’s Degree -
University of Missouri
Columbia, MOSkills
- Time Management
- Marketing Strategy
- Data Analysis
- Customer Retention
- Project Management
- Strategic Planning
- Negotiation
- eCommerce Strategy
- Cross-Functional Collaboration
- Revenue Growth
- Customer Insights
- Conflict Resolution
- Customer Advocacy
- Stakeholder Engagement
- Performance Management
Timeline
Senior Customer Success Manager
Amazon
03.2025 - Current
Team Lead, Customer Success
Kibo Commerce
04.2024 - 03.2025
Customer Success Manager
Kibo Commerce
02.2023 - 03.2025
US eCommerce Manager
Lights4fun US
07.2021 - 01.2023
eCommerce Coordinator
Beauty Brands
09.2018 - 07.2021
Bachelor’s Degree -
University of Missouri
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