Hannah Parker
HK Publishing, LLC
Mesa,AZ
Summary
Customer-focused professional with experience in administrative support, customer service, retail operations, and team collaboration - strong communicator with excellent organizational skills and the ability to manage multiple priorities in fast-paced environments. Experienced in research, project coordination, customer relations, and systems management, recognized for a positive attitude, adaptability, and commitment to providing excellent service.
5
Years of experience
Work History
Cashier
6 Months- Greeted customers entering the store and responded promptly to customer needs.
- Assisted customers with purchases, returns, product inquiries, and problem resolution.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the beginning and end of each shift.
- Maintained a positive customer experience through friendly and professional service.
- Restocked nearby displays and kept merchandise organized for easy customer access.
- Built relationships with customers to encourage repeat business.
- Worked a flexible schedule and extra shifts to meet business needs.
Barista
3 Months- completed barista training where I learned how to make handcrafted beverages following standardized recipes and beverage routines.
- Expanded my customer service skills by learning how to deliver exceptional customer service in a high-volume environment.
- Delivered prompt service while serving 150+ customers during busy shifts.
- Handled cash transactions and maintained cleanliness and organization.
- Handled cash transactions and maintained cleanliness and organization for optimal productivity and safety.
- Worked as part of a team that opened a new and busy location in Gilbert, AZ.
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
- Collaborated with team members and managed time effectively to manage rush periods and maintain efficient workflow.
- Maintained regular and consistent attendance and punctuality.
Market Vendor
4 Months- Represented the company professionally while building positive customer relationships.
- Represented the brand in person, communicating the bakery's story and craft to new customers.
- Processed transactions and maintained inventory during market events.
- Set up market booth, arranged bakery displays, and prepared product signage for customer purchases.
- Greeted shoppers, answered product questions, and recommended bread selections based on preferences.
- Coordinated booth breakdown, packed equipment, and secured inventory for transport after events.
- Built relationships with regular customers by remembering their preferences and recommending products, helping drive repeat weekly business
- Stayed friendly and efficient during peak rushes, keeping lines moving without sacrificing service quality
Team Member
5 Months- Prepared food orders and assisted customers in a fast-paced environment.
- Operated POS system to process orders, payments, and guest requests accurately.
- Maintained food safety, cleanliness, and operational standards.
- Worked efficiently with team members to support daily business operations.
- Prepared fresh ingredients and assembled menu items following food safety and recipe standards.
Administrative Assistant
1 Year 9 Months- Facilitated administrative activities and communications with clients and project contributors.
- Coordinated calendars, meetings, and appointments to support daily office operations.
- Provided organizational support across multiple ongoing projects.
- Assisted in the development and publication of a manuscript successfully published on Amazon.
- Managed relationships and workflows involving multiple AI service providers and vendors.
- Conducted research and compiled information on more than 30 members of a professional networking group.
- Collaborated with team members to create, distribute, and analyze survey results.
- Maintained systems, processes, and project documentation to support daily operations.
Education
General Education Development (GED)
Associate in Science (AS) - Biological Sciences
Currently Enrolled
Skills
Administrative Support
Research & Data Collection
Professional Customer Service
Organization & Time Management
Project Coordination
Team Collaboration
Problem Solving
Technical Computer Skills
Typing Proficiency
Data Entry
Microsoft Office
Google Workspace
Adaptability & Multitasking
Written & Verbal Communication
Professionalism & Courtesy
Patience & Empathy
Work Ethic & Integrity
Reliability & Punctuality
Timeline
Administrative Assistant
HK Publishing, LLC
01.2025 - Current
Cashier
Bookmans Entertainment Exchange
11.2020 - 05.2021
Barista
Starbucks
11.2019 - 02.2020
Team Member
Grabbagreen
04.2019 - 09.2019
Market Vendor
Proof Bread
01.2019 - 05.2019
Rio Salado College
General Education Development (GED)
Chandler-Gilbert Community College
Associate in Science (AS) from Biological Sciences