Hannah Paschal
Dallas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Packaging Corporation of America
09.2024 - Current
- Deliver outstanding customer support through professional, timely and accurate communication
- Answer incoming emails and calls from customers, Sales representatives and internal partners
- Track and maintain orders ensuring accurate and timely delivery of products to accounts
- Process and coordinate all orders from start to finish
- Analyze all orders to ensure accuracy in terms and pricing, a correct address, vendor compliance, execute order changes, track product delivery, report order fill rates, and resolve inbound/outbound delivery issues
- Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server/Waitress
The Olive Tree
03.2024 - 09.2024
- Serve orders by picking up and delivering patrons’ choices from bar and kitchen; deliver accompaniments and condiments from service bar
- Protect establishment and patrons by adhering to sanitation, safety and alcoholic beverage control policies
- Transmit orders to bar and kitchen by recording patrons’ choices, identifying patrons’ special dietary needs and special requests
Customer Service Representative
Westrock
10.2021 - 02.2024
- Provided exceptional service to customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction
- Organized all facets of the ordering process including quotes, specs, tooling, etc
- Coordinated directly with production to ensure quality and timely deliveries
Hostess / Carry Out Server
Jim N Nicks Barbeque
06.2021 - 11.2021
- Maintained warm and professional manner while interacting with guests by phone and in person
- Handled restaurant POS software
- Answered and directed phone calls as needed
- Greeted and escorted customers to their table as soon as seating was available
Education
Honors Graduate -
Praise Academy
Lithia Springs, Georgia05.2020
Skills
- Outstanding organizational skills
- Detail oriented
- Well versed in Microsoft Word and Excel
- Problem resolution
- Scheduling
- Call management
- Order processing
- Documentation
Timeline
Customer Service Representative
Packaging Corporation of America
09.2024 - Current
Server/Waitress
The Olive Tree
03.2024 - 09.2024
Customer Service Representative
Westrock
10.2021 - 02.2024
Hostess / Carry Out Server
Jim N Nicks Barbeque
06.2021 - 11.2021
Honors Graduate -
Praise Academy
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