Hannah Patterson
Grantsville
Summary
Results-driven professional with expertise in customer service and teamwork. Successfully resolved customer issues while maintaining high standards of service, contributing to improved satisfaction ratings and operational efficiency. Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Smiths Food And Drug
Tooele, UT
10.2025 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of store promotions and sales to effectively communicate with customers.
- Stocked shelves and organized displays to ensure optimal product visibility and accessibility.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Room Inspector
Hilton
Tooele, UT
04.2025 - 10.2025
- Conducted thorough inspections of guest rooms to ensure cleanliness and adherence to Hilton standards.
- Reported maintenance issues promptly, facilitating timely resolutions for optimal guest experiences.
- Collaborated with housekeeping staff to enhance operational efficiency and maintain high quality standards.
- Assisted in training new team members on inspection protocols and room readiness criteria.
- Played an essential role in maintaining the hotel's reputation for excellence through consistent delivery of exceptional service levels.
- Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
- Communicated effectively with front desk personnel regarding room availability and readiness status updates.
Customer Service Representative
Walgreens
Saint George, UT
10.2023 - 05.2024
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to provide informed recommendations.
- Collaborated with team members to improve customer satisfaction ratings.
- Handled returns and exchanges in compliance with company policies.
- Provided training and support to new staff on customer service procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Grantsville High School
Grantsville, UT05-2023
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Conflict resolution
- Information security
- Technical issue analysis
- Quality assurance
- Adaptability
- Organization
- Mentoring
Timeline
Retail Sales Associate
Smiths Food And Drug
10.2025 - Current
Room Inspector
Hilton
04.2025 - 10.2025
Customer Service Representative
Walgreens
10.2023 - 05.2024
High School Diploma -
Grantsville High School