Hannah Paulson
Phlebotomist And Donor Center Technician
Fargo,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Phlebotomist & Donor Center Technician
Talecris Plasma Resources
Moorhead , MN
08.2021 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Building Manager
Merridian Property Management
Fargo , ND
07.2021 - Current
- Directed financial operations for building to maintain optimal budget targets.
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Directed removal of snow and ice from common outdoor areas, parking lots and entrances.
Financial Relationship Specialist
Border Bank
Fargo , ND
08.2020 - 08.2021
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
Call Center Agent
Concordia College
Moorhead , MN
09.2018 - 12.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Established and fostered strong communication relationships through application of excellent interpersonal skills.
Certified Nursing Assistant
Warroad Senior Living Center
Warroad , MN
10.2016 - 05.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Housekeeper
Rock Harbor Lodge
Roosevelt , MN
12.2014 - 10.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Education
Bachelor of Science - Psychology, Biology, & Neuroscience
Concordia College
Moorhead, MN 09.2018 - 05.2022
Skills
Patient confidentiality
Specimen labeling procedures
Recording data
Measuring vital statistics
Accomplishments
- Earned "Presidential Academic Scholarship" from Concordia College award in 2018. As well as being on the Dean's List.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Achieved 98% error-free rate in 2021-2022.
Timeline
Phlebotomist & Donor Center Technician
Talecris Plasma Resources
08.2021 - Current
Building Manager
Merridian Property Management
07.2021 - Current
Financial Relationship Specialist
Border Bank
08.2020 - 08.2021
Call Center Agent
Concordia College
09.2018 - 12.2019
Bachelor of Science - Psychology, Biology, & Neuroscience
Concordia College
09.2018 - 05.2022
Certified Nursing Assistant
Warroad Senior Living Center
10.2016 - 05.2018
Housekeeper
Rock Harbor Lodge
12.2014 - 10.2016