Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hannah Paulson

Phlebotomist And Donor Center Technician
Fargo,ND

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Phlebotomist & Donor Center Technician

Talecris Plasma Resources
Moorhead , MN
08.2021 - Current
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Conducted venipuncture and other CT procedures.
  • Organized daily work based on collection priority.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.

Building Manager

Merridian Property Management
Fargo , ND
07.2021 - Current
  • Directed financial operations for building to maintain optimal budget targets.
  • Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Directed removal of snow and ice from common outdoor areas, parking lots and entrances.

Financial Relationship Specialist

Border Bank
Fargo , ND
08.2020 - 08.2021
  • Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
  • Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Worked with clients to support understanding of rationale and details of financial strategies.

Call Center Agent

Concordia College
Moorhead , MN
09.2018 - 12.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Established and fostered strong communication relationships through application of excellent interpersonal skills.

Certified Nursing Assistant

Warroad Senior Living Center
Warroad , MN
10.2016 - 05.2018
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Housekeeper

Rock Harbor Lodge
Roosevelt , MN
12.2014 - 10.2016
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Education

Bachelor of Science - Psychology, Biology, & Neuroscience

Concordia College
Moorhead, MN
09.2018 - 05.2022

Skills

    Patient confidentiality

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Accomplishments

  • Earned "Presidential Academic Scholarship" from Concordia College award in 2018. As well as being on the Dean's List.
  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Achieved 98% error-free rate in 2021-2022.

Timeline

Phlebotomist & Donor Center Technician

Talecris Plasma Resources
08.2021 - Current

Building Manager

Merridian Property Management
07.2021 - Current

Financial Relationship Specialist

Border Bank
08.2020 - 08.2021

Call Center Agent

Concordia College
09.2018 - 12.2019

Bachelor of Science - Psychology, Biology, & Neuroscience

Concordia College
09.2018 - 05.2022

Certified Nursing Assistant

Warroad Senior Living Center
10.2016 - 05.2018

Housekeeper

Rock Harbor Lodge
12.2014 - 10.2016

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Hannah Paulson Phlebotomist And Donor Center Technician