Hannah Pearson
Escanaba,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Freight Car Services
Escanaba & Lake Superior Railroad
Escanaba, MI
02.2012 - Current
- Maintained customer records and followed up with telephone, mail or personal reminders of services due.
- Processed daily transactions promptly to keep workflows moving smoothly.
- Identified areas for improvement within existing processes and procedures.
- Answered customers' questions and addressed complaints in person and via phone.
- Answered incoming calls promptly and professionally.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Generated and reviewed estimates for approval, ensuring precision and alignment with company policies.
Education
Small Business and Marketing
Bay De Noc Community College
Escanaba, MISkills
- Billing inquiry resolution
- Documentation and reporting
- Data entry
- Goal-oriented mindset
- Customer satisfaction measurement
- Client relationship building
- Call handling
- Verbal communication
- Excel spreadsheets
- Positive attitude
- Strong interpersonal skills
- Customer service
- Dedicated team player
- Strong problem solver
Timeline
Freight Car Services
Escanaba & Lake Superior Railroad
02.2012 - Current
Small Business and Marketing
Bay De Noc Community College
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