Carmen Melgoza

Parking Services

ABM Parking Services

Los Angeles, CA

06.1992 - Current

Maintained customer records and followed up with telephone, mail or personal reminders of services due.
Maintained customer records and updated them as necessary.
Payment collection from customers and validation sales to Tenants.
Ample experience in heavy traffic location
Suggested and explained recommended services to meet customer needs and resolve specific issues.
Ordered supplies, uniforms and maintained detail inventory.
Resolved customer complaints quickly and efficiently.
Answered customers' questions and addressed complaints in person and via phone.
Processed payments for products and services rendered.
Responded to questions about local area and company services.
Greeted customers, assessed their needs and provided appropriate services.
Maintained accurate records of customer interactions, transactions and inquiries.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Answered incoming calls promptly and professionally.
Processed daily transactions promptly to keep workflows moving smoothly.
Managed multiple projects simultaneously while adhering to strict deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Utilized various software and tools to streamline processes and optimize performance.
Worked effectively in team environments to make the workplace more productive.
Managed inventory and supplies to ensure materials were available when needed.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Updated and maintained databases with current information.