Amber Davis
Riverview,FL
Summary
Organized, enthusiastic worker with strong time-management skills. Resourceful recent graduate with academic experience in business, economics. Strengths include leading projects and learning new concepts with ease.
Overview
16
16
years of professional experience
4037
4037
years of post-secondary education
1
1
Certification
Work History
Parking Services Coordinator
The Car Park
Tampa, Florida
07.2025 - Current
- Coordinated daily operations for parking management and customer service.
- Implemented scheduling for staff to ensure optimal coverage and efficiency.
- Managed communication between customers and management for service inquiries.
- Developed training materials for new staff on operational procedures.
- Facilitated conflict resolution between customers and staff effectively.
- Organized special events to enhance customer experience at the facility.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Ensured compliance with company policies and procedures related to project management activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Director of First Impressions
The Car Park
Tampa, Florida
08.2024 - 07.2025
- Greeted and welcomed guests, creating a positive first impression.
- Managed front desk operations, ensuring smooth guest check-in processes.
- Coordinated parking assignments, optimizing space for customer convenience.
- Assisted customers with inquiries, providing accurate and timely information.
- Handled customer complaints effectively, ensuring resolution satisfaction.
- Handled administrative tasks including filing documents, photocopying, scanning documents.
- Assisted with special projects as needed by upper management.
Seasonal Head Coach
Saint Stephen's Episcopal School
Bradenton, FL
10.2018 - 01.2024
- Acted as supervisor for the female student-athletes and student managers.
- Built strong rapport with athletes and assistants before, during and after coaching seasons.
- Maintained high academic standards for all student athletes and enforced academic discipline.
- Taught a range of sport-specific skills in a clear, safe manner.
- Acted as a positive role model for team participants and in the community.
- Maintained thorough knowledge of all rules, coaching techniques and current trends in Rowing.
- Developed guidelines for injury prevention.
- Demonstrated a high level of respect for opponents, officials and facilities.
- Accepted coaching, constructive criticism and recognition with humility and composure.
- Exhibited sound judgment while executing coaching responsibilities and functions.
Multi-Store Manager
Verizon Authorized Retailer - Verizon Wireless Zone
Wesley Chapel, FL
09.2022 - 11.2023
- Managed all aspects of store operations, including organization, maintenance and scheduling.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Supervised employees and assessed performances to determine training needs and define accurate plans for increasing sales and productivity.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Handled inventories, cash and tracking time and attendance.
Sales Manager
Verizon Wireless
Lutz, FL
09.2020 - 09.2022
- Performed onsite, in-store retail sales.
- Built personal relationships with customers.
- Handled all prospective customer correspondence, including calls and emails.
- Verified customer personal information.
- Tracked sales and other KPIs.
- Negotiated and completed purchasing contracts.
- Resolved register transaction issues.
- Handled and followed up on escalations.
- Provided exceptional customer service.
- Stocked shelves.
- Responsible for retail sales and telemarketing.
Data Entry
Population Healthy, LLC
Remote
03.2021 - 12.2021
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Establishes entry priorities.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
- Combines data from both systems when account information is incomplete.
- Purges files to eliminate duplication of data.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
Sales Representative
Verizon Wireless
Lutz, FL
09.2019 - 09.2021
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Reach out to customer leads through calling.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Achieve agreed upon sales targets.
- Coordinate sales effort with team members.
- Keep abreast of best practices and promotional trends.
- Continuously improve through feedback.
Operations Manager
Under Armour, Inc
Lutz, FL
09.2016 - 03.2019
- An Assistant Manager generally helps a manager keep a company or store running smoothly by taking on some managerial tasks, such as overseeing employees or providing customer service.
Sales Leader/Manager
American Eagle Outfitters
Brandon, FL
04.2017 - 08.2018
- A sales leader oversees all the sales managers and marketing personnel of the company and promotes sales excellence in the staff.
- The leader is responsible for developing sales strategy and company sales procedures, training and motivating sales staff and achieving sales targets and revenue goals.
- Other duties include nurturing relationships with top accounts, leading the development of new products and services, participating in national sales conferences and high level sales negotiations, setting targets and sales goals and developing and managing the sales budget.
Coach
Manatee County Youth Rowing
Parrish, FL
10.2015 - 06.2016
- Acted as supervisor for the female student-athletes and student managers.
- Built strong rapport with athletes and assistants before, during and after coaching seasons.
- Maintained high academic standards for all student athletes and enforced academic discipline.
- Taught a range of sport-specific skills in a clear, safe manner.
- Acted as a positive role model for team participants and in the community.
- Maintained thorough knowledge of all rules, coaching techniques and current trends in Rowing.
- Developed guidelines for injury prevention.
- Demonstrated a high level of respect for opponents, officials and facilities.
- Accepted coaching, constructive criticism and recognition with humility and composure.
- Exhibited sound judgment while executing coaching responsibilities and functions.
Cook/Server
Seminole Cafè
Bradenton, FL
08.2014 - 06.2016
- Preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.
Data Entry/ File Clerk
Florida Auto and Truck Exchange
Bradenton, FL
12.2014 - 01.2015
- Accepted and processed returns.
- Maintained adherence to all company protocols.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Prioritized and accomplished wide range of tasks each shift.
- Updated computer inventory listings.
- Worked collaboratively in team environment.
Waitress/Cashier
Big Dog Barbeque
Sarasota, FL
04.2010 - 05.2013
- Take orders and serve food and beverages to patrons at tables in dining establishment.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Communicate with customers to resolve complaints or ensure satisfaction.
Education
Bachelor's -
Business Administration
Tampa, FLHigh School Diploma - mentoring and leadership
Southeast High School
Bradenton, FLSkills
- Scheduling
- Management
- Training
- Inventory
- Word
- Microsoft Excel
- Team Building
- Cash Handling
- Inventory Management
- Customer Service Skills
- Retail Management
- Customer Service
- Sales Management
- Business Development
- Recruiting
- Account Management
- Store management
- Leadership
- Customer service
- Mentoring
- Account management
- Training & development
- Typing
- Detail-oriented
- Flexible schedule
- Motivational techniques
- Multi-tasking strength
- Diligent
- Data entry
- Excellent communication skills
- Customer service-oriented
- Quick learner
- People-oriented
- Operational efficiency
- Team leadership
- Performance assessment
- Conflict resolution
- Multitasking and organization
- Schedule management
Certification
- Driver's License
- First Aid Certification
- CPR Certification
Personal Information
Authorized To Work: US for any employer
Timeline
Parking Services Coordinator
The Car Park
07.2025 - Current
Director of First Impressions
The Car Park
08.2024 - 07.2025
Multi-Store Manager
Verizon Authorized Retailer - Verizon Wireless Zone
09.2022 - 11.2023
Data Entry
Population Healthy, LLC
03.2021 - 12.2021
Sales Manager
Verizon Wireless
09.2020 - 09.2022
Sales Representative
Verizon Wireless
09.2019 - 09.2021
Seasonal Head Coach
Saint Stephen's Episcopal School
10.2018 - 01.2024
Sales Leader/Manager
American Eagle Outfitters
04.2017 - 08.2018
Operations Manager
Under Armour, Inc
09.2016 - 03.2019
Coach
Manatee County Youth Rowing
10.2015 - 06.2016
Data Entry/ File Clerk
Florida Auto and Truck Exchange
12.2014 - 01.2015
Cook/Server
Seminole Cafè
08.2014 - 06.2016
Waitress/Cashier
Big Dog Barbeque
04.2010 - 05.2013
Bachelor's -
Business Administration
High School Diploma - mentoring and leadership
Southeast High School