Hannah Plain
Ansonia ,CT
Summary
Proactive Store Manager with extensive experience managing daily operations, addressing customer complaints, and implementing effective visual merchandising. Skilled in inventory control, employee training, and scheduling. Known for enhancing employee performance and maintaining a clean, safe store environment while driving sales and minimizing shrinkage. Very loyal employee looking for a company to learn and grow with.
Overview
7
7
years of professional experience
Work History
Store Manager
Windsor Fashions
Milford, CT
05.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Managed a high volume store at $1.4 million.
- Earned a promotion for store manager.
Co-Manager
Windsor Fashions
Milford, CT
09.2020 - 05.2022
- Collaborated with store manager to develop strategies for increasing sales and improving overall store performance.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Increased customer traffic through effective window displays that showcased new products and promotions.
Assistant Manager
Windsor Fashions
Milford, CT
02.2019 - 09.2020
- Assisted keyholder in opening/closing duties which included preparing registers, securing the premises, and performing end-of-day financial reconciliation tasks accurately.
- Helped train new hires on company policies, procedures, and product knowledge, ensuring seamless integration into the team.
- Managed inventory control tasks such as receiving shipments, stocking shelves, and updating records accordingly.
- Aided in visual merchandising efforts, creating eye-catching displays that attracted customers and promoted specific products effectively.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Was promoted to Assistant Manager in 2019 from a stylist position at Windsor Fashions.
Hostess/Server Assistant
Outback Steakhouse
Orange, CT
06.2017 - 08.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Business Administration
Gateway Community College
New Haven, CT08.2024
High School Diploma -
West Haven High School
West Haven, CT05.2016
Skills
- Customer Service
- Multitasking and Organization
- Inventory Management
- Store Merchandising
- Employee Training
- Recruiting and Hiring
- Scheduling knowledge
- Detail Oriented
- Decision-Making
Timeline
Store Manager
Windsor Fashions
05.2022 - Current
Co-Manager
Windsor Fashions
09.2020 - 05.2022
Assistant Manager
Windsor Fashions
02.2019 - 09.2020
Hostess/Server Assistant
Outback Steakhouse
06.2017 - 08.2019
No Degree - Business Administration
Gateway Community College
High School Diploma -
West Haven High School