Summary
Overview
Work History
Education
Skills
Objective
Accomplishments
National Honor Society
Interests
Timeline
Generic

Hannah Plautz

Greenfield,WI

Summary

Professional front office / patient coordinator with experience in delivering outstanding customer service, administrative support, and therapy aide. Skilled in managing multiple tasks, resolving patient inquiries, and maintaining a welcoming environment. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Known for reliability, effective communication, and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Front Desk Employee (Part Time While In School)

Princeton Club New Berlin
11.2024 - Current
  • Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintain an organized, welcoming lobby area to create a positive first impression for visitors.
  • Accurately process payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Handle phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Resolve guest issues promptly, resulting in increased customer satisfaction ratings.

Patient Care Coordinator/Therapy Aide

Associates in Spinal Relief
08.2021 - 01.2025
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Delivered excellent patient experiences and direct care when placing patients on treatment.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.


Receptionist

Innovative Pain Care
09.2019 - 08.2020
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Rooming, gathering intake information, taking vitals.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Associate’s degree - Physical Therapist Assistant Program

Milwaukee Area Technical College
Mequon, WI
12-2025

High School Diploma -

Whitnall High School
Greenfield, WI
06-2020

Technical Diploma - Certified Nursing Assistant- CNA program

Milwaukee Area Technical College
Oak Creek, WI
08.2019

Skills

  • Empathy and compassion
  • Adaptability
  • Critical think and problem-solving
  • Team player mentality
  • Ability to multi-task
  • Communication skills
  • Professionalism
  • Able to use my knowledge from all of the courses I have taken so far in PTA school

Objective

Seeking a fulfilling employment opportunity as a Chiropractic Assistant, utilizing my knowledge and drive towards patient care before becoming a Physical Therapist Assistant.

Accomplishments

  • Assisted management with the training of three new staff members at my previous job.
  • Collaborated with a team of two others at the Chiropractic office in the development of our offices Neuropathy and Spinal Decompression programs.
  • Helped direct and spoke at multiple neuropathy seminars that the clinic I worked for had.

National Honor Society

From my sophomore year of high school to graduation I was in NHS. I was recognized for my academic excellence, while being able to build on my leadership skills, take part in a lot of volunteer opportunities and grow in the sense of my community. 

Interests

  • Spending time with my family & friends
  • Traveling (up north especially)
  • Hiking
  • Working out and doing classes at the gym (yoga, cycling, etc)

Timeline

Front Desk Employee (Part Time While In School)

Princeton Club New Berlin
11.2024 - Current

Patient Care Coordinator/Therapy Aide

Associates in Spinal Relief
08.2021 - 01.2025

Receptionist

Innovative Pain Care
09.2019 - 08.2020

Associate’s degree - Physical Therapist Assistant Program

Milwaukee Area Technical College

High School Diploma -

Whitnall High School

Technical Diploma - Certified Nursing Assistant- CNA program

Milwaukee Area Technical College