Hannah Ponce
Albuquerque
Summary
Personable and resourceful individual with knack for fostering positive group dynamics and effective communication. Possesses foundational knowledge in group facilitation techniques and conflict resolution, coupled with strong organizational and time-management skills. Committed to driving collaborative success and empowering participants to achieve their goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Visitor Experience Facilitator
Explora Childrens Museum
08.2025 - Current
- Processed transactions accurately and efficiently, ensuring a smooth customer experience.
- Maintained cleanliness and organization of checkout area to enhance customer satisfaction.
- Collaborated with team members to maintain inventory levels and assist in stocking shelves.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Interacted with guests to encourage active and fun learning.
- Is responsible for opening and closing dofferent areas, as well as maintaining overall cleanliness.
Camp Assistant
Explora Childrens Museum
04.2024 - Current
- Supervised and ensured the safety of a group of XX campers during daily activities
- Assisted in resolving conflicts among campers by implementing appropriate disciplinary measures when necessary
- Managed camper behavior by enforcing rules consistently while maintaining a supportive atmosphere
- Administered first aid when needed; promptly responded to medical emergencies following established protocols
- Mentored junior counselors by providing guidance on counseling techniques, program planning, and leadership skills development
- Supported inclusion efforts by creating an inclusive environment where all campers felt welcome regardless of their abilities or backgrounds
Peer Mentor
New Mexico Museum of Natural History
06.2023 - 08.2024
- Responsible for providing hands on demonstrations to museum visitors.
- Trained other Junior Docents.
- Supervised Junior Docents well on the museum floor.
- Was responsible for returning materials back to carts at the end of museum activities.
Snack Bar Manager
DECA
08.2022 - 05.2023
- Managed daily operations of snack bar, including inventory management, staff scheduling, and customer service
- Developed and maintained relationships with vendors to ensure timely delivery of supplies and negotiate favorable pricing terms
- Implemented food safety protocols to maintain compliance with health department regulations
- Conducted regular inventory audits to monitor stock levels, minimize waste, and prevent shortages
- Managed a cashier drawer, including balancing and making change
- Sold snacks to customers
Education
English
University of New Mexico
Albuquerque, NMHigh School Diploma - English
Albuquerque High School
Albuquerque, NM05.2025
Skills
- Supervising
- Organizational skills
- Client communication
- Greeting customers
- Cash drawer handling
- Child development
- Child supervisors
- Education and curriculum
- Curriculum implementation
- Processing cash transactions
- Phone communication
- First aid
- Microsoft Excel
- Google Sheets
- Teaching
- Experience with children
- Guest relations
- Experience working with students
- Working with children
- Child welfare
- Math
- English
Certification
- First Aid Certification
- Driver's License
Languages
English
Timeline
Visitor Experience Facilitator
Explora Childrens Museum
08.2025 - Current
Camp Assistant
Explora Childrens Museum
04.2024 - Current
Peer Mentor
New Mexico Museum of Natural History
06.2023 - 08.2024
Snack Bar Manager
DECA
08.2022 - 05.2023
English
University of New Mexico
High School Diploma - English
Albuquerque High School