Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Ponsford

Summary

I am a personable and driven individual who excels at connecting with others. My goal is to find a full-time and long-term position that will expand my experience in luxary retail. As a strong storyteller and communicator, I know how to pinpoint a client's vision and assure them that their needs will be exceeded.

Overview

4
4
years of professional experience

Work History

Luxary Retailer

Broken English Jewelry
Brentwood, CA
04.2024 - 01.2025
  • Created a welcoming environment for clients by kindly greeting them and providing informative answers to questions about luxury brand product.
  • Built and maintained client relationships by sending curated outreach emails catered towards their personal styles.
  • Gave clients a personalized experience by scheduling private appointments, featuring product brought in specially for them.
  • Completed daily operational tasks, such as inventory, shipping and receiving product from vendors, scanning and filing.
  • Communicated between vendors regarding store operations, client viewings, and client feedback.

Luxary Retailer

Switch Boutique
Los Angeles, CA
02.2023 - 04.2024
  • Created a positive and welcoming environment for customers by being attentive to their personal needs and preferences.
  • Upsold products to clients by sending them curated outfit ideas that matched their own unique style.
  • Organized merchandise displays to attractively showcase products.
  • Implemented systems to maintain organization and efficiency for daily store tasks.
  • Kept record of merchandise being returned to vendors as well as ensured it was returned on time.

Assistant Manager

J Wilkes Tasting Room
Santa Barbara, CA
09.2020 - 06.2022
  • Surpassed monthly wine club membership goals by engaging with clientele and educating them on the product.
  • Recruited employees that would excell in sales and customer service, as well as synchronize with the rest of the team.
  • Mentored staff on sales technique and wine knowledge to prepare them for selling memberships.

Education

Associate of Science - Communication

University of California, Santa Barbara
Santa Barbara, CA
06.2020

Associate of Arts - Communication

Santa Rosa Junior College
Santa Rosa, CA
12.2017

Skills

  • Strong customer service and people skills
  • Attention to detail
  • Innovative and creative thinking
  • Ability to work under pressure
  • Adaptability
  • Strong presentation skills
  • Communicating plans and updates between parties
  • Collaborative team building

Timeline

Luxary Retailer

Broken English Jewelry
04.2024 - 01.2025

Luxary Retailer

Switch Boutique
02.2023 - 04.2024

Assistant Manager

J Wilkes Tasting Room
09.2020 - 06.2022

Associate of Science - Communication

University of California, Santa Barbara

Associate of Arts - Communication

Santa Rosa Junior College

Similar Profiles

CREATE PROFILE
Hannah Ponsford