Hannah Pope
Rochester,IL
Summary
Analytical professional with strong communication and project management skills, adept at managing multiple tasks in fast-paced environments. Focused on optimizing processes and supporting team objectives. Excels in adapting to new technologies and challenges, contributing to team success and ongoing professional development.
Overview
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Member Specialist
Sam’s Club
Springfield, Illinois
09.2025 - Current
- Assisted members with questions about benefits, dues, and eligibility.
- Processed enrollments, renewals, and account changes with accurate data entry.
- Resolved customer complaints promptly and professionally.
- Trained staff on membership procedures, records, and service standards.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Made recommendations to customers to promote brand effectiveness and product benefits.
Registered Dental Assistant
CSS
Dallas, TX
12.2019 - 04.2025
- Performed general chair-side duties for general dentistry, Ortho procedures, and oral surgery.
- Executed sanitation protocols for trays, instruments, and surfaces, ensuring a sterile environment for patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient health information, medical history, and vital signs for future reference.
- Coordinated front desk operations, greeting patients, managing phone calls, and facilitating communication among staff.
- Oversaw dental supply inventory, assessing stock levels and processing orders to ensure availability of essential materials.
Cashier Team Lead
Panera
Olive Branch, MS
01.2012 - 01.2015
- Processed both cash and card purchases and returns.
- Operated POS cash register and equipment to collect payments.
- Assisted customers by answering questions and fulfilling requests to enhance satisfaction.
- Communicated with customers and team members to solve problems.
- Trained and mentored new cashiers using positive techniques to enhance performance and contributions.
- Trained new cashiers on Panera service standards and register procedures.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Coordinated front-line tasks with kitchen staff to ensure efficient service. with kitchen staff for smooth order flow.
- Built strong relationships with team members to promote effective collaboration.
Education
RDA - Dental Assisting
Concorde Career College
Dallas, TX 02.2019 - 10.2019
High School -
Olive Branch High School
Olive Branch, MSSome College (No Degree) - Psychology
Northwest Community College
Senatobia, MSSkills
- Customer service procedures
- Membership management tools
- Customer relationship management
- Conflict resolution techniques
- Inventory management
- Time management capabilities
- Multitasking
- Detail-oriented mindset
- Stress management techniques
- Data privacy practices
- OSHA compliance
Timeline
Member Specialist
Sam’s Club
09.2025 - Current
Registered Dental Assistant
CSS
12.2019 - 04.2025
RDA - Dental Assisting
Concorde Career College
02.2019 - 10.2019
Cashier Team Lead
Panera
01.2012 - 01.2015
High School -
Olive Branch High School
Some College (No Degree) - Psychology
Northwest Community College