Hannah Poppek
Baltimore,MD
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
Work History
Bartender
The Club Car
Baltimore, MD
09.2025 - 02.2026
- Welcomed guests upon arrival at the bar and crafted their preferred beverages.
- Ensured bar cleanliness by meticulously wiping surfaces and cleaning floors.
- Managed inventory tracking and organization to ensure stock accuracy during evening operations.
- Facilitated guest engagement to enhance overall satisfaction and enjoyment.
- Managed simultaneous tasks across multiple guest tabs to ensure efficient service delivery.
- Processed guest payments and efficiently completed drink orders.
Team Leader
Mer-Maids Cleaning Service
Westminster
05.2022 - 08.2025
- Achieved high levels of client satisfaction through meticulous cleaning and organization of homes and businesses.
- Enhanced customer experience by effectively addressing inquiries and requests.
- Maintained equipment in peak condition through thorough deep cleaning practices.
- Supported team operations by overseeing quality checks and managing payment procedures.
Replenishment team member
Michaels
Westminster
05.2021 - 06.2022
- Handled cash and credit transactions at register, maintaining a balanced cash drawer.
- Managed incoming phone calls to ensure effective communication and customer service.
- Managed daily cleaning tasks to ensure store cleanliness and compliance with health standards.
- Managed inventory replenishment to ensure product availability on store shelves.
- Facilitated customer service operations to enhance client satisfaction.
Nutrition specialist
Springfield Hospital Center
Eldersburg
06.2020 - 08.2020
- Executed food preparation for patient meals, ensuring adherence to dietary guidelines.
- Assisted in managing hospital pharmacy operations to ensure efficient medication distribution.
- Performed detailed cleaning tasks, including surfaces, appliances, and floors, to uphold hygiene standards.
- Executed unloading operations for incoming trucks, ensuring efficient inventory management.
- Monitored trayline processes to uphold food order accuracy and enhance patient satisfaction.
- Executed thorough cleaning of dishes to maintain hygiene standards.
Education
Highschool - undefined
Delone Catholic Highschool
McSherrystown05.2021
No Degree - Art & Design
Towson University
Towson, MDSkills
- Team management
- Strong multitasking
- Customer service
- Team player attitude
- Outgoing personality
- Complex Problem-solving
- Service-oriented mindset
- Hospitality service expertise
- Food service
- Inventory
- Conversant in American Sign Language
LANGUAGES
English
Native or Bilingual
Conversational in ASL
Limited Working
Timeline
Bartender
The Club Car
09.2025 - 02.2026
Team Leader
Mer-Maids Cleaning Service
05.2022 - 08.2025
Replenishment team member
Michaels
05.2021 - 06.2022
Nutrition specialist
Springfield Hospital Center
06.2020 - 08.2020
Highschool - undefined
Delone Catholic Highschool
No Degree - Art & Design
Towson University