Kirsten Smith
Belmond,IA
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender
The Corner Lounge
Belmond, IA
01.2021 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Donut Maker
Casey's General Store
Belmond, IA
12.2022 - 05.2023
- Baked, decorated and displayed donuts per guidelines.
- Kept workstation and area around workstation neat and clean.
- Contributed to the overall success of the bakery by readily adapting to changes in recipes, procedures, or customer preferences.
- Contributed to increased sales by creating visually appealing donut displays that attracted customer attention.
- Collaborated with team members to fulfill large orders efficiently and within tight deadlines.
- Maintained a clean and organized workspace, adhering to health and safety regulations for optimal food production.
- Demonstrated versatility by assisting with other bakery tasks as needed, including cake decorating and pastry preparation.
- Provided excellent customer service through friendly interactions, accurate order fulfillment, and prompt assistance.
- Participated in staff training sessions, gaining knowledge on new products or techniques to improve overall performance.
- Ensured consistent product quality by following established recipes and procedures during the mixing process.
- Boosted customer satisfaction with timely donut production while keeping up with demand during peak hours.
- Streamlined production processes through effective communication with team members regarding workflow expectations and priorities.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Enhanced product quality by consistently monitoring dough preparation and ingredient ratios.
- Rotated product in coolers and freezers according to FIFO processes.
- Maintained an organized storage area for ingredients and supplies, reducing time spent searching for items during busy periods.
- Assisted in meeting strict health code standards through diligent cleaning practices and adherence to food safety guidelines.
- Fostered positive work environment by actively participating in team meetings, offering suggestions for improvement when appropriate.
- Reduced waste by accurately measuring ingredients, ensuring consistency in donut sizes and shapes.
- Supported store management with inventory management tasks, ensuring adequate stock levels at all times.
- Conducted routine equipment maintenance checks for proper function, ensuring smooth operation throughout the day.
- Optimized workflow by regularly maintaining equipment, resulting in fewer breakdowns and delays.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Lifted and carried heavy materials.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Pushed, pulled and transported large loads and objects.
- Assisted in setting up and breaking down kitchen stations.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Monitored food temperature, discarding items not stored correctly.
- Trained new staff on food preparation and safety procedures.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Cashier
Pilot Flying J Travel Center
Clear Lake, IA
01.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Personal Care Assistant
Tempus Unlimited
Stoughton, MA
12.2008 - 10.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Assisted patients with self-administered medications.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Scheduled and accompanied clients to medical appointments.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Planned activities to encourage movement, stretching, and strength building.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
- Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
- Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Ran errands for patients, did shopping, and picked up other necessities.
- Assisted with daily living activities, running errands, and household chores.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Fostered open communication between all parties involved in a client''s care plan, resulting in cohesive team efforts and improved client outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Scheduled daily and weekly care hours for client caseload.
Horse Caretaker
Cindy Alves
Dighton, MA
11.2004 - 06.2008
- Ensured safety of horses by maintaining clean and secure stables at all times.
- Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.
- Provided treatment for minor horse injuries.
- Administered medications to horses as prescribed by veterinarians, resulting in improved health conditions.
- Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
- Monitored horse behavior for signs of stress or illness, promptly addressing any concerns with veterinary professionals.
- Worked with ranch hands to clean stables and riding areas.
- Managed inventory of feed, supplies, and equipment necessary for daily horse care operations.
- Educated new staff members on proper horse handling techniques and safety protocols to ensure consistency in care across the team.
- Contributed to overall facility maintenance by repairing fences, clearing debris from pastures, and keeping common areas clean and wellorganized.
- Fit gear for horses and specific riders.
- Operated farm machinery and equipment necessary for the maintenance of pastures, paddocks, and arenas.
- Provided exceptional customer service to clients visiting the stable facility, ensuring a positive experience for both human and equine guests.
- Collaborated with trainers to develop individualized exercise programs for each horse, promoting optimal fitness levels.
- Maintained detailed records of each horse''s health history, vaccinations, and training progress for ease of reference and accurate documentation.
- Developed positive relationships with local veterinary professionals, farriers, and other service providers essential to maintaining a high standard of care for all horses in the facility.
- Prepared horses for specific competitions or tasks.
- Assisted in organizing on-site events like open houses or educational seminars that showcased the facility''s commitment to excellent equine care practices.
- Collaborated with equine nutritionists to create customized feeding plans tailored to each horse''s specific needs and dietary requirements.
- Participated in emergency response planning for equine-related incidents such as natural disasters or outbreak situations requiring quarantine procedures.
- Trained young horses for basic riding skills, leading to successful integration into riding programs.
- Assisted in the breeding process by managing mare and stallion interactions safely and effectively.
- Implemented preventative measures against disease transmission by practicing strict biosecurity protocols within the stable environment.
- Coordinated transportation logistics for horses attending off-site events or moving between facilities.
- Led horses from stables to fields and back to maintain control of animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Removed droppings, weeds and litter from fields to promote optimal riding environment.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Tacked up horses to increase control over movements.
- Kept records of vaccinations, worming and shoeing to maintain animal health.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Donned hard hat, riding boots and body protector on horseback to prevent injury to joints, bones and internal organs.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Trained animals in behavioral compliance or other special routines or commands.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Assisted with development of animal behavior modification plans.
- Educated visitors and staff on proper animal care and handling.
- Reset procedure rooms between appointments and disinfected equipment.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Education
Associate In Physical Therapy - Personal Care Attendant
Bristol Community College
Fall River, MA12.2016
GED - Academics
Taunton High School
Taunton, MA04.2008
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Suggestive Selling
- Alcohol awareness
- Food Service
- Team training and development
- New Hire Training
- Beverage Preparation
- Drink Preparation Techniques
- Inventory
- Sales expertise
- Salesmanship
- Classic cocktails
- Wine and liquor knowledge
- Performance Improvement
- Food Running
- Bar Equipment Familiarity
- Health codes compliance
- Staff Management
- Changing beer kegs
- Basic accounting
- Creative Mixology
- Ordering bar supplies
- Order Management
- Food Preparation
- Ordering Procedures
- Garnishing Drinks
- Preparing garnishes
- Fluency in Language
- Glassware knowledge
- ABC standards
- Dining room management
- Conversant in Language
- Elegant food plating
- Group reservations management
- Knowledge of craft and microbrews
- Fast Learner
- Honest and Dependable
- Teamwork and Professionalism
- Hospitality and Guest Service
- Collaboration and Teamwork
- Calm and Composed
- Food and Beverage Service
- Relationship Building
- Responsible Serving
- Engaging Customers
- Good Conversationalist
- Drink Preparation
- Issue Resolution
- Professional Service Standards
- Bussing and Serving
- Liquor Law Compliance
- Cocktail Service
- Age Identification checks
- Stamina and Endurance
- Interpersonal Communication
- Team Management
- Supply and Inventory Maintenance
- Monitoring Alcohol Consumption
- Ability to Lift 30 Pounds
- Staff Training
- Mixology Techniques
- Telephone Etiquette
- Quality Assurance
- Bartending License
- TIPS Certified
- New Cocktail Creation
- Drawer balancing
- Sales Development
- Food Service Management
- Basic Math
- Banquet Events
- Culinary Experience
- Wine Knowledge
- Ordering Supplies
- Bar Menu Planning
- Craft Beer Expertise
- Vendor Management
- Cost Control
Certification
I am certified in First Aid, AED, and CPR.
I am also a Certified Personal Care Attendant.
Timeline
Donut Maker
Casey's General Store
12.2022 - 05.2023
Bartender
The Corner Lounge
01.2021 - 12.2023
Cashier
Pilot Flying J Travel Center
01.2020 - 06.2020
Personal Care Assistant
Tempus Unlimited
12.2008 - 10.2018
Horse Caretaker
Cindy Alves
11.2004 - 06.2008
Associate In Physical Therapy - Personal Care Attendant
Bristol Community College
GED - Academics
Taunton High School
I am certified in First Aid, AED, and CPR.
I am also a Certified Personal Care Attendant.