Hannah Potter
Portland,OR
Summary
Dynamic professional with extensive experience at Portland Community College, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency through effective scheduling and conflict resolution. Skilled in maintaining confidentiality while supporting diverse student needs, contributing to a positive and inclusive educational environment.
Overview
11
11
years of professional experience
Work History
Bookstore Associate
Portland Community College Sylvania
Portland, OR
06.2023 - Current
- Organized shelves and merchandise displays to ensure a neat appearance throughout the store.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Bagged or packaged purchases and wrapped gifts.
- Created engaging displays that captured customer interest and boosted sales.
- Provided assistance to co-workers as needed during busy times.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided customer service at the register, including cashiering, bagging items and answering questions.
- Stocked shelves with new arrivals and restocked items as needed.
Testing Assistant
Portland Community College
Portland, OR
11.2022 - Current
- Managed communication between instructors and students regarding test dates, locations, times.
- Assisted students with scheduling their tests and providing information about the testing policies.
- Conducted troubleshooting activities when technical issues arose during testing sessions.
- Adhered to strict confidentiality guidelines when handling sensitive data related to student exams.
- Verified student identification documents prior to administering examinations.
- Administered exams to students in a secure, professional environment while ensuring test security protocols were followed.
AEDR Audio Descriptions
Portland Community College
Portland, OR
05.2021 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Provide live audio descriptions for PCC Dramas for those who have vision impairments.
AEDR Office Assistant Backup
Portland Community College
Portland, OR
05.2021 - Current
- Maintained confidentiality of sensitive information and documents.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Managed daily office operations and maintained a clean and efficient workspace.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
- Troubleshot office equipment, computer hardware and software issues.
Career Services
Portland Community College Sylvania
Portland, OR
06.2018 - Current
- Typed, formatted and edited correspondence and other documents.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered telephones, directed calls, and took messages.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Maintained confidentiality of sensitive information and documents.
- Provided crisis intervention to students dealing with difficult situations at school.
Accessability In-Class Aide
Portland Community College
Portland, OR
05.2017 - Current
- Provided one-on-one support to students with diverse needs and learning styles.
- Ensured that all safety regulations were followed throughout the day.
- Assisted in administering assessments including standardized tests, quizzes.
- Observed student behavior, documented progress, and reported findings to teachers.
- Facilitated notes and classroom navigation for alternative learning.
Job Fair Assistant
Portland Community College
Portland, OR
05.2017 - 04.2019
- Entered data into databases accurately and efficiently.
- Coordinated support to facilitate general office operations.
- Greeted guests and vendors to assist in navigating space.
- Gathered and sorted data for reports and files.
- Greeted visitors, clients and guests in a professional manner.
Administrative Assistant
Portland Community College
Portland, OR
07.2014 - 03.2015
- Scheduling appointments, meetings, and conference rooms.
- Coordinated scheduling of projects and personnel assignments.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Science - Criminal Justice
American InterContinental University
08-2021
Skills
- Customer service
- Staff support
- Conflict resolution
- Scheduling coordination
- Adaptability
- Store opening and closing
- Teamwork and collaboration
- Verbal and written communication
- Telephone etiquette
- Maintain confidentiality
- Remaining up to date on new practices
- Maintain PCC's vision for equality
Timeline
Bookstore Associate
Portland Community College Sylvania
06.2023 - Current
Testing Assistant
Portland Community College
11.2022 - Current
AEDR Audio Descriptions
Portland Community College
05.2021 - Current
AEDR Office Assistant Backup
Portland Community College
05.2021 - Current
Career Services
Portland Community College Sylvania
06.2018 - Current
Accessability In-Class Aide
Portland Community College
05.2017 - Current
Job Fair Assistant
Portland Community College
05.2017 - 04.2019
Administrative Assistant
Portland Community College
07.2014 - 03.2015
Associate of Science - Criminal Justice
American InterContinental University
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