Open To Work
Hi, I’m
Hannah Raad
Spotsylvania,VA
Summary
Diligent Operations Coordinator with solid background in optimizing operational processes. Proven track record of streamlining workflows and enhancing team efficiency. Demonstrated ability to manage logistics and coordinate cross-functional teams to meet organizational goals.
Overview
7
years of professional experience
Work History
TkMaxx TJX AU
Central Operations Coordinator
07.2022 - 03.2024
Job overview
- Significantly reduced P&L for the Operations team by working with a third party to restructure our stores general supplies platform
- Headed the organization of our nationwide Management Conference 2 consecutive years
- Effectively navigated the matrix organization to ensure outputs were delivered to agreed timescales and deadlines
- Management of Store Operations email accounts and provided feedback across the Central Operations team
- Provided admin support of the Central Operations Team (PO, Mainenance, field collations, stationary orders, presentations, etc.)
- Provided support for specific Store Operations activities & Projects and helped update and rewrite policy documentation
- Worked cross functionally with business partners to support the implantation of new business initiatives to stores and field
- Reference: Tia Gumburd (Manager of Store Operations) tia_gumburd@tjxaustralia.com.au
VMCtech fire & security
Work Orders Coordinator
05.2020 - 06.2021
Job overview
- Organize/run 4+ technicians schedules
- Liaise with clients to book in jobs
- Meet a monthly budget
- Resolve issues with technicians/clients via phone/email
- Ensure all work orders are complete to help issue the annual fire safety statement to clients
- Reference: Peter Fahd (boss) peter@vmctech.com.au
Edmonds & Greer
Customer service
03.2020 - 05.2020
Job overview
- Managed order taking efficiently, utilizing point-of-sale systems for accuracy.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Reference: Amy Fellows (boss) amie@edmondsandgreer.com.au
Skelly Photography
Owner/photographer
09.2017 - 02.2020
Job overview
- Developed marketing strategies that enhanced brand visibility and attracted new clients to the business.
- Implemented efficient workflow processes that improved turnaround times for deliverables without sacrificing quality.
- Managed client relationships, ensuring exceptional service and satisfaction throughout photography projects.
LOFT
Sales Associate
10.2019 - 12.2019
Job overview
- Drove sales through effective product recommendations and personalized customer service.
- Implemented promotional displays to boost product visibility and attract customer interest.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Reference: Bianca (manager)
CAVA
Customer Service
09.2019 - 12.2019
Job overview
- Delivered superior customer service and handles client requests.
- Processed customer transactions accurately and efficiently using POS systems.
- Provided high-level customer service, resolving issues promptly.
- Reference: Tracy (manager)
Veritas Baptist College
Admissions Assistant
08.2017 - 06.2019
Job overview
- Coordinated student admissions processes, ensuring compliance with institutional policies and procedures.
- Assisted prospective students with inquiries, providing detailed information on programs and application requirements.
- Answered phones, called prospects and handled initial email contacts for applicants various programs.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
- Boosted college awareness by developing and implementing targeted social media marketing strategies.
- Reference: John Edmonds (President of the college) jeeprof2003@yahoo.com
Education
Veritas Baptist College
Bachelors from Business
05-2019
Harvest Baptist Academy
HS Diploma
01.2015
Skills
- Scheduling management
- Logistics coordination
- Vendor engagement
- Cost reduction strategies
- Operations management
- Scheduling coordination
- Budget administration
- Operational planning
- Customer invoicing
- Process implementation
- Supply ordering
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteAvailability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Central Operations Coordinator
TkMaxx TJX AU
07.2022 - 03.2024
Work Orders Coordinator
VMCtech fire & security
05.2020 - 06.2021
Customer service
Edmonds & Greer
03.2020 - 05.2020
Sales Associate
LOFT
10.2019 - 12.2019
Customer Service
CAVA
09.2019 - 12.2019
Owner/photographer
Skelly Photography
09.2017 - 02.2020
Admissions Assistant
Veritas Baptist College
08.2017 - 06.2019
Harvest Baptist Academy
HS Diploma
Veritas Baptist College
Bachelors from Business