Hannah Ramirez
San Antonio
Summary
As a licensed esthetician, I am enthusiastic and dedicated to expand on the knowledge and skills I've acquired to help clients look and feel their best. With a strong background in skin analysis, facials, hair removal, and make up application, I am committed to providing high-quality services that exceed client and company expectations. I posses the quality of being people-centric and having a strong attention to detail that will accompany me in achieving great heights within the industry. I am excited to contribute my passion for beauty to a team of like-minded professionals in the field of esthetics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Esthetician
Aveda Institute
02.2023 - 08.2023
- Proficient in facial protocols for each skin type
- Upheld high standards of disinfection and sanitation
- Well versed in skin analysis and contraindications
- Educated on modalities such as high frequency, microdermabrasion and galvanic machine
- Informed guests of appropriate products available to increase retail sales
- Assessed condition of clients' skin in order to make recommendations to improve skin quality
- Talked client through each stage in service to ensure comfortability and understanding
- Performed waxing services and educated guests during service and post service
- Maintained professional and hospitable customer service
Server
Grimaldi's Pizzeria
09.2022 - Current
- Anticipate needs of customers to guarantee satisfaction
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Increased sales significantly by upselling higher-end products to customers and recommending seasonal items
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Curbside Shopper
HEB Grocery Store
04.2021 - 10.2022
- Bagged groceries according to policy to ensure sanitation and prevent cross contamination
- Utilized time management to ensure customer orders were prepared in time for pickup
- Shopped quickly and efficiently to increase number of orders shopped to help department get ahead
- Communicated with management and team on special instructions on orders
- Tracked substitutions and informed customers of changes
- Shopped quality products to maintain departments reputation to maintain and increase customer satisfaction
- Answered customer calls in the absence of management to resolve customer questions and complaints
Cashier
Bill Miller Bar-B-Q
02.2019 - 03.2021
- Mastered multiple crew positions within one month of employment
- Consistently multi-tasked through high volume periods to contribute to efficient store operations
- Increased sales by successfully promoting limited menu items
- Prioritized customer experience through high spirited energy and created professional relationships with regular attendees
- Troubleshooted potential complications and fixed accordingly to maintain business reputation
Cerologist
Waxing The City
10.2023 - 12.2023
- Enhanced client satisfaction by providing personalized waxing services tailored to individual needs.
- Increased customer loyalty through exceptional customer service and follow-up care recommendations.
- Maintained a clean and hygienic work environment, adhering to safety and sanitation guidelines.
- Contributed to the salon's revenue growth by upselling products and additional services.
- Educated clients on proper aftercare procedures, reducing the likelihood of post-wax irritation or complications.
- Collaborated with colleagues for continuous improvement in waxing techniques and best practices.
- Completed thorough consultations with clients to determine specific preferences and address concerns before each service.
- Promoted customer retention through effective communication, building rapport, and addressing any dissatisfaction promptly.
Education
Esthetics Certificate -
Aveda Arts Institute
San Antonio08.2023
High School Diploma -
O’Connor High School
Helotes, TX06.2019
Skills
- Outstanding Service Quality
- Relationship building
- Skin Assessment
- Attention to Detail
- Proactive
- Product knowledge
- Skilled Collaborator
- Rapid and Adaptive
- Multitasking Abilities
Certification
- Esthetician License (Exp. 10/26/25)
Timeline
Cerologist
Waxing The City
10.2023 - 12.2023
Student Esthetician
Aveda Institute
02.2023 - 08.2023
Server
Grimaldi's Pizzeria
09.2022 - Current
Curbside Shopper
HEB Grocery Store
04.2021 - 10.2022
Cashier
Bill Miller Bar-B-Q
02.2019 - 03.2021
Esthetics Certificate -
Aveda Arts Institute
High School Diploma -
O’Connor High School
- Esthetician License (Exp. 10/26/25)
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