Talicia Bryan
Upper Marlboro, MD 20772-7430,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Admissions Manager
Aveda Institute
05.2024 - Current
- Exceeding enrollment targets by developing targeted outreach campaigns targeting underrepresented populations within the community.
- Collaborating closely with financial aid department to ensure timely disbursement of scholarships and grants to deserving candidates.
- Improving overall efficiency of the admissions office by implementing automating routine tasks.
- Developing and implementing effective recruitment strategies to attract more qualified applicants to the institution.
- Optimizing interview scheduling process, ensuring prompt feedback for applicants while minimizing administrative workload for staff members.
- Organize successful open house events for prospective students, showcasing campus facilities and academic programs.
Enrollment Specialist
Cornell University
12.2022 - 05.2024
- Updated, entered, and reviewed customer data.
- Met revenue goals specific to the vertical assigned-leadership, Business, Marketing and Biopharma
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Understood and thoroughly explained services provided to customers and potential customers.
- Conducted comprehensive potential student interviews to determine eligibility and fit for specific certificate programs. Utilizing the IMPACT process.
Internal Sales Manager
AnnieMac Home Mortgage
03.2022 - 06.2022
- Streamlined internal processes to optimize efficiency, leading to a reduction in operational costs.
- Led team meetings focused on performance analytics, fostering an environment of continuous improvement.
- Utilized CRM systems effectively to track leads, conversions, and customer interactions.
- Coordinated cross-functional teams to achieve successful project execution within tight deadlines.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Mortgage Loan Officer
Citizens Bank
01.2021 - 03.2022
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Change Agent
Citizens Bank
03.2020 - 12.2021
- Conducted comprehensive assessments of organizational needs, aligning resources with strategic goals for maximum impact.
- Advised senior leadership on best practices related to change management, ensuring alignment with industry standards and current trends.
- Fostered a culture of innovation, encouraging the generation of new ideas while maintaining an environment conducive to experimentation and learning from failure.
- Implemented innovative strategies by identifying inefficiencies and developing solutions to drive organizational change.
- Led employee training programs to promote skill development, resulting in improved overall performance and job satisfaction.
- Empowered employees by involving them in decision-making processes related to ongoing organizational transformation efforts.
- Enhanced communication between departments by fostering collaboration and teamwork among staff members.
Small Business Banker
Citizens Bank
01.2019 - 03.2020
- Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
- Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
- Established strong relationships with small business owners, earning trust as a reliable financial advisor.
- Increased small business client satisfaction by providing tailored financial solutions and exceptional customer service.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Established rapport with new clients to increase satisfaction and loyalty.
Internal Sales Director
First American Title Insurance Co
01.2018 - 08.2018
- Optimized sales pipeline management through regular analysis of key metrics, enabling better resource allocation and prioritization efforts.
- Developed strong relationships with clients for repeat business and improved customer retention rates.
- Identified potential growth opportunities within the market, contributing to the diversification of company offerings.
- Implemented employee training programs aimed at improving product knowledge and selling techniques, resulting in better-equipped staff members.
- Cultivated a positive corporate culture within the sales department that encouraged collaboration, innovation, and accountability among team members.
Assistant Branch Manager
Citizens Bank
05.2017 - 01.2018
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ01-1996
Skills
- Higher education
- Student recruitment
- Admissions counseling
- Interviewing techniques
- Registration paperwork
- Employee supervision
- Sales experience
- Recruitment
- Registration coordination
- Teamwork
- Customer service
- Reliability
- Excellent communication
- Active listening,
- Computer skills-Salesforce,Microsoft 365
Timeline
Admissions Manager
Aveda Institute
05.2024 - Current
Enrollment Specialist
Cornell University
12.2022 - 05.2024
Internal Sales Manager
AnnieMac Home Mortgage
03.2022 - 06.2022
Mortgage Loan Officer
Citizens Bank
01.2021 - 03.2022
Change Agent
Citizens Bank
03.2020 - 12.2021
Small Business Banker
Citizens Bank
01.2019 - 03.2020
Internal Sales Director
First American Title Insurance Co
01.2018 - 08.2018
Assistant Branch Manager
Citizens Bank
05.2017 - 01.2018
Bachelor of Science - Business Management
Kean University
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