Hannah Ramsey

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Production assistant (Assisted GQ Magazine’s Jim Moore in a photo shoot) in NYC
• Administrative assistant support (labeled and packaged clothing products)
• Personal assistant (spreadsheet and organization work)
• Experience with data research and entry for company mailers and collaborations.

Fern: keyboardist/vocalist (Spring 2019-present)

• Began as a cover band and is now currently in works of writing/producing debut original album.
• Tours the South Carolina/WNC/North Georgia each summer
• Based in Greenville, SC
• All musicians are currently studying music at their respective universities

Weekly Cover Band (Spring 2021-present)

• Keyboardist/Vocalist for local Phish cover band that plays at the One Stop at Asheville Music Hall every Thursday night.
• Writes the set list every week, ensuring a balanced rotation of new tunes each night and avoids repeating songs for at least 4 weeks.

Other Musical Skills:

• Collaborated with fellow musicians in the Western Carolinas for seamless performances and increased audience engagement.
• Proficient in ear training and sight reading
• Music Theory knowledge

• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Enhanced customer experiences by efficiently managing reservations and seating arrangements.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Efficiently handled the restaurant's reservation software with OpenTable.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

• Package d honey and other beekeeping products, cleaned storefront, assisted in other small projects for the company.
• Worked as a contractor before moving to Asheville

• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
• Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
• Implemented creative seasonal promotions to attract new clientele and boost sales performance during slow periods.
• Handled cash transactions accurately, maintaining accountability for daily register balances.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously while there were at least 10 orders in queue.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Greeted customers warmly to provide exceptional customer service.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Maintained clean, safe and organized work environment to safeguard servers and patrons.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Assisted the servers with any other needs during peak hours.