HANNAH REED
Fungi Perfecti LLC
Olympia,WA
14
years of professional experience
Dynamic and dedicated customer service professional with extensive expertise in budget management, Microsoft Office Suite, Google Suite, and order management through SAP. Recognized for a positive demeanor and strong ability to establish rapport with clients, fostering long-lasting relationships that drive customer satisfaction and contribute to overall company success. Specializes in quality, speed, and process optimization to enhance operational efficiency. Articulate, energetic, and results-oriented, with a proven passion for cultivating partnerships and driving business growth.
Work History
Business Operations Professional
8 Years 8 Months- Crafted detailed and comprehensive responses to customer inquiries, ensuring clarity and understanding of products and services.
- Analyzed customer inquiries, communicated pertinent product details, and swiftly resolved issues to drive sales performance.
- Maintained meticulous records of inventory, sales transactions, and client information, contributing to an enriched customer experience.
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce expenses.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals and objectives.
- Managed scheduling and calendar coordination for senior executives, optimizing time efficiency.
- Provided technical support to customers via phone, email, and chat, resolving issues efficiently.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Direct Support Professional (DSP)
2 Years 4 Months- Managed reception and processing of incoming mail, bills, and applications, ensuring timely and appropriate responses and actions.
- Advocated for and acted as liaison to other community-based providers for resources and other benefits, housing, vocation training and employment opportunities.
- Assisted clients in developing personalized care plans, ensuring adherence to individual needs and preferences.
Customer Service Representative
1 Year 10 Months- Maintained high standards of customer service during high-volume, fast-paced operations.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Assistant Manager, Sandwich Artist
9 Months- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Strictly followed all cash, security, inventory and labor policies and procedures.
Assistant Manager, Sandwich Artist
1 Year 2 MonthsEducation
Some College (No Degree) - Business Administration
High School Diploma
Skills
Operational efficiency
Workflow optimization
File management
Client inquiries
Problem-solving
Teamwork and collaboration
Time management
Attention to detail
SAP proficiency
Administrative support
Microsoft Office Suite
Scheduling and calendar management
Timeline
Business Operations Professional
Fungi Perfecti LLC
10.2017 - CurrentRead More
Direct Support Professional (DSP)
Community resources
08.2015 - 12.2017Read More
Assistant Manager, Sandwich Artist
Subway
10.2014 - 07.2015Read More
Customer Service Representative
Xerox, Verizon
10.2013 - 08.2015Read More
Assistant Manager, Sandwich Artist
Subway
07.2012 - 09.2013Read More
Shelton High School
High School Diploma
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South Puget Sound Community College
Some College (No Degree) from Business Administration
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